Customer Advisor DE/FR
BRACK.CH AG
Mägenwil
Key information
- Publication date:15 August 2025
- Workload:100%
- Place of work:Mägenwil
Job summary
Join Brack.Alltron, a leading company in retail innovation. Enjoy a supportive work environment with great benefits.
Tasks
- Provide tailored, professional consulting to clients via email, phone, and chat.
- Securely process customer orders and inquiries across multiple channels.
- Collaborate closely with internal teams like customer service and accounting.
Skills
- Completed training in retail or a similar field is required.
- Strong customer focus and problem-solving abilities are essential.
- Excellent German and good French language skills are necessary.
Is this helpful?
This is what you can expect
- After an onboarding in the area of software and licenses, you will take responsibility for providing our customers with service-oriented, professional, and tailored expert advice in this product group. This will be done via email, phone, and chat.
- The processing of customer orders and inquiries via email, phone, and chat is done securely, with the flawless execution also being part of your responsibilities.
- You will provide information about prices and availability of products as well as about our e-shop.
- You maintain close collaboration with internal interfaces (customer service, purchasing, accounting, etc.).
- Having an understanding of market offers and the ability to offer customers attractive alternatives from our range.
- Helpful teammates and a supervisor who is always there for you and allows you to work independently.
This is what you bring
- You have acquired your sales skills through a completed training in retail or a similar field.
- Your pronounced customer and solution orientation is evident, as is your ability to accurately capture and successfully implement customer needs. You benefit from your high empathy and communication skills.
- You stand out with a pronounced team spirit and high willingness to serve.
- You demonstrate good manners and value a well-groomed appearance.
- You must have excellent German skills as well as very good French skills.
- Your environment knows and appreciates you as a goal-oriented, reliable, and resilient personality.
Benefits
Are you interested or do you have further questions?
Eveline Icobas is happy to assist you by phone or electronically.
About us
"Together we shape the trade of tomorrow" Brack.Alltron employs around 1300 employees and generates over a billion in revenue. The company exists because one person had the courage to find and pursue new paths. Our success story shows that through each individual, something great is created together, and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, support and challenge each other, and enjoy what we do every day.
Our hiring process
- You create your profile in our career portal and apply directly online for the advertised position.
- You will immediately receive a confirmation of receipt, and within a maximum of 10 working days, you will receive feedback on how to proceed.
- While you show us your patience, we take personal time to review your application and define the next steps.
- If your documents convince us, we will get to know each other via live video call or in a personal conversation.
- The "match" confirms itself mutually. Then we go into the second round of interviews where you will get to know your future workplace and the team.
- YES – we have chosen each other! The employment contract will be sent to you digitally, and after the contract is signed, you will receive access to our internal communication channels, and at the same time, we will prepare your onboarding process.
