Kanton Graubünden
Chur
Yesterday
ICT Service Manager
- 21 May 2026
- 100%
- Permanent position
- Chur
Job summary
Join the diverse team at Graubünden, the largest Swiss canton. Enjoy a collaborative work environment and contribute to meaningful projects.
Tasks
- Advise clients on ICT services and gather their needs effectively.
- Act as a central liaison between administration and ICT operations.
- Analyze incidents and changes, guiding necessary actions.
Skills
- Have an education in IT or relevant experience in a similar role.
- Strong customer focus and quality awareness are essential.
- Good knowledge of ITIL processes and ITSM tools required.
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About the job
The only trilingual canton in Switzerland is economically, culturally and politically diverse. Graubünden, with 7106 km², is the largest canton in Switzerland and offers a high quality of life with 150 valleys, 615 lakes, 140 holiday resorts and countless days of sunshine per year. The Cantonal Administration of Graubünden is as versatile as our landscape. Bring your unique skills and help shape the future of the Cantonal Administration of Graubünden with us.
ICT Service Manager
Office for Information Technology | 60–100 % | Chur
Are you ready to help shape the digital transformation? As the ICT service and competence centre of the cantonal administration of Graubünden, we support our departments with a secure basic infrastructure and advanced applications. Together with you, we will advance the digital transformation of the canton of Graubünden.
We as Office for Information Technology are therefore looking for an ICT Service Manager to start immediately or by arrangement
- You advise our customers on ICT services and record their needs
- You are the central interface between our administrative units and ICT operations and monitor compliance with service levels
- You analyse incidents, problems and changes and derive measures
- You are responsible for licence management and further develop it
- You ensure that solutions are both customer-oriented and standard-compliant
- You create reports, key figures and other decision-making bases
- A qualification or further training in computer science or several years of experience in a comparable role
- Sound practical knowledge of ITIL processes as well as experience with ITSM tools
- High customer orientation, a pronounced quality awareness and a strong communicative presence
- Initiative and good perseverance as well as a structured and solution-oriented way of working as a team player
- Good knowledge of German, both spoken and written
Do you have any questions? Please contact Roman Aebli, Head of ICT Customer Service, at 081 257 30 95 or Heinz Patt, HR Manager, at 081 257 31 70.
We only accept direct applications – enquiries from recruitment agencies will not be considered.
Application deadline: 10 June 2026
