Senior Service Excellence Manager 80-100%

At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It's where respect and innovative ideas combine with real teamwork - every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story.

Are you dedicated to elevating service standards and driving continuous improvement? As Senior Service Excellence Manager, you will establish structured governance, embed best practices, and ensure consistent, high-quality service delivery across the organization. This role is pivotal in fostering operational excellence and exceeding stakeholder expectations.

YOUR CHALLENGE:

• Establish and oversee governance structures (committees, working groups, escalation frameworks)
• Plan, lead, and follow up on governance meetings including SLA/OLA/KPI reviews
• Assess and enhance service and process maturity
• Drive continuous improvement initiatives and promote best practices
• Facilitate lessons learned sessions
• Coordinate cross-functional teams, define service ownership, and track dependencies
• Ensure stakeholder alignment through clear communication and consistent follow-up

YOUR SKILLS:

• 5+ years' experience in service delivery, governance, or IT operations
• Strong understanding of ITIL practices and service governance frameworks
• Excellent stakeholder management and communication skills
• Familiarity with continuous improvement models, understanding how to implement improvements without disrupting operations
• Strong organizational and facilitation skills
• Excellent written and verbal communication in German and English (other Swiss national languages a plus)
   

At Sunrise, you'll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived. Diversity isn't just a program for us, it's part of our DNA. By celebrating our differences, we achieve great things together.

Sunrise has partnered with «Advance - Gender Equality in Business». We've also been awarded the Swiss LGBTI label and «Fair-ON-Pay Advanced» certification as recognition for offering all our employees equal pay for work of equal value.

Ready to rise to the challenge? Then join the team and actively shape our future!

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Information for agencies: Application dossiers sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.

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