SWICA Gesundheitsorganisation
Lausanne ou Berne
Inpatient Benefits Specialist Head Office (all)
- 29 July 2026
- 50%
- Permanent position
- French (Native language), German (Intermediate), English (Intermediate)
About the job
50%
Do you want to support people in difficult health situations while bringing your experience in the insurance or hospital sector? In this exciting role, you are the point of contact for inpatient benefits cases and ensure that our clients receive competent, clear, and solution-oriented support, even in complex situations. You work closely with care providers, internal specialists, and our regional teams, thus contributing significantly to a positive customer experience.
Your workplace
Lausanne or Bern
Do you want to support people in difficult health situations while bringing your experience in the insurance or hospital sector? In this exciting role, you are the point of contact for inpatient benefits cases and ensure that our clients receive competent, clear, and solution-oriented support, even in complex situations. You work closely with care providers, internal specialists, and our regional teams, thus contributing significantly to a positive customer experience.
Inpatient Benefits Specialist Head Office (all)
How you contribute to health
- Professional and customer-oriented support of clients throughout the processing of their inpatient benefits cases
- Handling inpatient cases from coverage guarantee to benefits settlement
- Coordination between clients, hospitals, and other care providers
- Processing and analysing benefit requests, invoices, and guarantee requests in compliance with legal requirements and internal guidelines
- Managing cases involving non-contracted care providers to ensure professional handling
- Advising and supporting our regional teams on issues related to planned inpatient hospitalisations
- Requesting evaluations from the Medical Advisory Service within your area of expertise
- Requesting risk assessments when elements suggest non-compliance with admission conditions
- Identifying optimisation potentials and actively contributing by proposing solutions
What sets you apart
- Commercial or medical training with an affinity for another field
- Experience in the benefits area of a health insurance or hospital administration
- Strong communication skills and ease in interpersonal relations
- Confident use of common MS Office applications
- High degree of autonomy, strong sense of responsibility, and initiative
- Excellent oral and written communication skills in French
- Knowledge of German, English, or Italian is an advantage
Why SWICA
- We believe in kindness. That is why we place open-mindedness, respect, and trust at the heart of our professional daily life. We act, take responsibility, and focus our thinking on solutions. Hand in hand with our clients. That is why we have been number 1 in customer satisfaction for years.
- We trust you and encourage your autonomy. With annualised working hours, at least five weeks’ holiday, and options for unpaid leave. With part-time models and extensive teleworking possibilities where the role allows, to organise your daily life flexibly.
- We value and reward your work – with a market-compliant salary, up to 1500 francs annual allowance available for personal projects, and generous contributions to basic and supplementary insurance costs for you and your family.
- We offer you prospects. With our generous continuing education programme, we support your professional and personal development, in your current role and for your future ambitions.
- Because health comes first. With our corporate health management system and regional offers, we ensure your well-being. And in case of health problems: 100% net salary continuation.
- We think long term. With three savings plans, a coordination deduction based on the employment rate, and benefits well above the legal minimum, your pension provision is well secured.
Your workplace
Lausanne or Bern
Any questions?
Veronica Massarelli, HR Recruiting, will be happy to assist you.
+41 52 244 28 05
