IT Support Technician (M/F/X)

09 October 2026
100%
Biel/bienne

About the job

Job description

About Amaris Consulting

Amaris Consulting, a brand of the Mantu group, is a technology consulting firm present in more than 60 countries. We support our clients in their IT and digital transformation projects.
As part of strengthening our IT team at one of our clients based in Biel, we are looking for a Level 1 IT Support Technician focused on the Windows environment.

Responsibilities

Level 1 User Support (Windows)
- Handling requests and incidents via phone, email or ticketing tool
- First-level diagnosis and resolution of common issues on Windows workstations (login, profile, applications, printers, basic network, etc.)
- Escalation to level 2/3 when necessary, ensuring quality follow-up
Account and access management
- Creation, activation and deactivation of Windows / Active Directory accounts
- Management of rights and access groups according to internal procedures
- Application of security and compliance rules (passwords, remote access, etc.)
Configuration of internal applications on smartphones
- Installation and configuration of internal applications on smartphones (Android / iOS)
- Assistance to users for connection, synchronization and use of mobile apps
- Basic support on MDM / EMM tools (if existing) and compliance with mobile security policies
IT onboarding of new employees
- Preparation of workstations (Windows), peripherals and user accounts
- Configuration of access (email, VPN, internal tools, business applications)
- Support for new arrivals during their first day (presentation of tools, IT best practices, initial support)
Administration and documentation
- Recording and updating tickets in the incident management tool
- Writing and updating support documentation and procedures
- Contribution to continuous service improvement (optimisation proposals, FAQ, user guides)

Your profile

You have a training in IT (CFC, BTS/DUT, Bachelor or equivalent) or significant experience in IT support.
You have initial experience (internship, work-study or position) in Level 1 IT support, ideally in a Windows environment.
You possess good knowledge of Windows 10/11 operating systems, the Office 365 / Microsoft 365 suite, basic network concepts (DNS, DHCP, VPN) as well as Android / iOS smartphones and mobile app configuration.
You have a service-oriented mindset and user satisfaction focus, as well as good communication skills.
You demonstrate rigour, organisation and respect for established procedures,
You are able to work in a team and manage multiple requests simultaneously.
You are fluent in French, and German or English is a valued plus depending on the client context.

What we offer

Integration within a dynamic team at a major client in Biel
International environment within the Mantu group
Opportunities to progress to Level 2 support, systems administration or other IT roles
Continuous training programme (technical and soft skills)
Competitive salary package, benefits and stimulating work environment

#LI-MR2

Who are we?

Amaris Consulting, part of Mantu is an independent consulting and technology company serving businesses. With over 1000 clients worldwide, we have been deploying solutions for the largest projects for more than a decade – all made possible by an international team of 7,600 talents spread across 5 continents and more than 60 countries. Our solutions focus on four different business areas: Information systems and digital, telecommunications, life sciences and engineering. We aim to create and develop a talent community where all team members can realise their full potential. Amaris is your "stepping stone" to cross the rivers of change, to meet challenges and to successfully complete all your projects.

At Amaris, we are committed to offering our candidates the best possible recruitment experience. We seek to get to know and understand our candidates better, to challenge them and to share our impressions as quickly as possible. Here is what our recruitment process looks like:

First contact: Our process usually starts with a brief virtual/phone conversation to learn more about you! The goal? To get to know you, understand your motivations and ensure we offer you the position that best suits you!

Interviews (on average, the number of interviews is 3 – but this may vary depending on the seniority level required for the position). During the interviews, you will meet members of our team: your future manager of course, but also others you will be working with. These interviews will allow us to learn more about you, your experience and skills, but also about the role and what will be expected of you. Of course, you will also get to know Amaris: our culture, our history, our teams and your career opportunities!

Case study: Depending on the position, you may be asked to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we must adapt accordingly, so the process can sometimes be somewhat different for each individual. That said, we always put ourselves in the candidate's shoes to offer the best possible experience. We look forward to meeting you!