Operational Service Manager

At BKW Power Grid, you take responsibility for the reliable operation of our utility platform. As SAP IS-U transitions from Central IT to Power Grid, you actively shape the development and further enhancement of stable operational processes as well as operational supplier management.

Your area of impact

• You are responsible, together with internal and external partners, for the stable, secure, and economical operation of the utility services assigned to you
• You monitor service quality and service levels, identify risks, coordinate measures, and escalate deviations in a timely manner
• You ensure the timely handling of incidents, problems, changes, releases, and service requests for your services
• You take over new or changed services operationally according to defined requirements, keeping quality and costs in view
• During the ongoing SAP IS-U transition, you contribute to the development of operational processes and operational supplier management
• You further develop services and operational procedures, promote automation, and actively shape technical lifecycle management

What you bring with you

• Several years of experience in technical ICT operations, application management, or operational IT service management
• Practical experience with ITIL-based processes for incident, problem, change, release, and service request management
• Experience in the operational management of internal stakeholders and external partners as well as in coordinating responsibilities
• You understand the end-to-end interaction of business services, technical services, service instances, and infrastructure
• You work independently, structured, and solution-oriented, communicate confidently in German and English, and connect different stakeholder groups
• Knowledge of ServiceNow, SAP, or the Swiss energy industry rounds off your profile

Remote work

Questions about the application

Olivier Dolder

Recruiting Partner

olivier.dolder@bkw.ch

Questions about the position

We do not wish to receive inquiries from recruitment agencies. We look forward to your online application.

What you can look forward to

As a responsible employer, we offer:

• fair and market-oriented remuneration
• flexible working models
• tailored training and development opportunities
• comprehensive health management
• a progressive infrastructure

About us

BKW offers its customers international complete solutions in the fields of energy, buildings, and infrastructure. We employ around 11,500 people. Together, we build networks, produce energy, plan and realise energy-efficient buildings, and shape sustainable living spaces for tomorrow. For this, we need you: people with ideas and commitment. Make a valuable contribution with us to society and our environment!

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