Senior Service and Application Manager
ti&m AG
Zürich
Key information
- Publication date:13 November 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Zürich
Job summary
Join our dynamic team as an Application Manager at AMS! Enjoy a collaborative work environment and growth opportunities.
Tasks
- Act as a direct contact for customers, managing support requests.
- Apply DevOps methods to streamline workflows and drive innovation.
- Ensure successful application transitions and operational readiness.
Skills
- Completed IT education with 3+ years in application management.
- Strong communication and empathy skills for effective collaboration.
- Familiarity with ITIL, incident management, and project management.
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What awaits you
- Customers: For support in application operations, you act as a direct contact person for customers. Active management of support and maintenance requests as well as active application life cycle management are part of your tasks
- Optimize: You apply DevOps approaches, coordinate workflows, advance the customer with new ideas, and support them in their challenges
- Know-how: You provide your application know-how and keep your knowledge up to date
- Projects: You are responsible for the successful transition of applications from projects to operational operation and ensure Operational Readiness through structured handover processes
- Coordination: With openness and good communication skills, you promote effective collaboration between customers, suppliers, and the IT department while adhering to SLAs and the maintenance budget
- Shape: Motivated, determined, and with creative ideas, you help expand the AMS organizational unit
What you bring
- You have a completed computer science education and at least three years of practical experience as an application manager in software development or maintenance
- You convince with high social competence, strong empathy, and clear communication.
- You are enthusiastic about supporting various customers and applications and creating real added value with your commitment
- Teamwork and joint development are important to you, and you do everything to ensure customer satisfaction at the highest level
- You bring experience in project management and are familiar with methodological approaches such as Scrum not only from the textbook
- You are familiar with ITIL and have experience with incident, problem, and change management processes
- You are familiar with customer reports and creating KPIs
We are looking for you – become part of our team
