yellowshark
Langenthal
ICT Support Engineer
- 28 September 2026
- 100%
- Permanent position
- CHF 70 000 - 90 000 /year
- 4900 Langenthal
About the job
At yellowshark, you don’t just get a job, but access to opportunities that match your skills, goals, and professional development.
As an established Swiss personnel service provider, we connect qualified specialists and executives with suitable employers and exciting career opportunities. You benefit from our extensive network.
Through our internal platform, you gain access to carefully prepared job offers as well as a strong network of companies and professionals. We support you personally, jointly review suitable opportunities, and assist you from the first consultation to contract signing.
- Installation, configuration, and maintenance of workstation, network, software, and mobile systems.
- Analysis and resolution of hardware, software, network, and interface problems.
- Monitoring and coordination of support cases including escalation management.
- Management of user accounts, access rights, and ICT inventory.
- Use of simple scripts to optimise daily work.
- Support in the further development of the ITSM process landscape.
- Professional experience in a comparable role.
- Enthusiastic, communicative, and customer-oriented personality with strong teamwork skills.
- Independent, responsible, and solution-oriented working style.
- Confident spoken and written German.
- Good knowledge of French is an advantage.
- Flat hierarchies and a culture of informal address.
- Offices easily accessible by public transport.
- Contribution towards health insurance premiums.
- Flexible working hours and home office options by agreement within the team.
As an established Swiss personnel service provider, we connect qualified specialists and executives with suitable employers and exciting career opportunities. You benefit from our extensive network.
Through our internal platform, you gain access to carefully prepared job offers as well as a strong network of companies and professionals. We support you personally, jointly review suitable opportunities, and assist you from the first consultation to contract signing.
Responsibilities
- Support and assistance for employees with ICT inquiries and issues.- Installation, configuration, and maintenance of workstation, network, software, and mobile systems.
- Analysis and resolution of hardware, software, network, and interface problems.
- Monitoring and coordination of support cases including escalation management.
- Management of user accounts, access rights, and ICT inventory.
- Use of simple scripts to optimise daily work.
- Support in the further development of the ITSM process landscape.
Profile
- Certified IT specialist (EFZ) with an affinity for IT Service Management (ITIL).- Professional experience in a comparable role.
- Enthusiastic, communicative, and customer-oriented personality with strong teamwork skills.
- Independent, responsible, and solution-oriented working style.
- Confident spoken and written German.
- Good knowledge of French is an advantage.
Additional Information
- Meaningful, exciting work with opportunities to shape your role.- Flat hierarchies and a culture of informal address.
- Offices easily accessible by public transport.
- Contribution towards health insurance premiums.
- Flexible working hours and home office options by agreement within the team.
