Sozialversicherungsanstalt des Kantons Zürich SVA
Zürich
Customer Advisor for AHV Pension Benefits (80%-100%)
- 18 August 2026
- 80 – 100%
- Permanent position
- Zürich
Job summary
Join SVA Zürich as a Kundenberater/in for pension services.
Tasks
- Calculate and manage pensions for various beneficiaries.
- Ensure timely payments and compliance with regulations.
- Provide empathetic support to clients with queries.
Skills
- Commercial training or equivalent education required.
- Strong communication skills in writing and speaking.
- Empathy and decision-making abilities are essential.
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About the job
Customer Advisor for AHV Pension Benefits (80%-100%)
Our customers are well advised with you.
Those approaching retirement age hope for a good pension – and often have many questions. No one provides more competent and friendly information than perhaps soon you.
As an AHV expert, you calculate and arrange old-age pensions as well as pensions for children, survivors, and orphans. You ensure that the requirements are met and pensions are paid out on time. You keep an overview of the active files and take the right steps when changes occur. When divorced persons submit splitting applications, you carry out the necessary clarifications and share the income according to legal requirements. And when you are really well versed professionally, you take on a variety of area-expanding tasks such as pension accounting, quality controls, or participation in projects, if desired.
Despite all your expertise, you always act and communicate with empathy, because you know that your numbers and tables have an impact on the everyday situation of your customers.
Full-time or part-time, but fully committed.
For this demanding role, you bring a commercial education, Profile M or E, or a comparable business school qualification. You can particularly impress us with a specialist certificate in social insurance or the willingness to obtain one. Work experience in a complex administrative role will make it much easier for you to start with us.
Thanks to your quick comprehension, decisiveness, and empathy, you will quickly become a valuable member of our team. Our customers appreciate you because you provide first-class and friendly services. You express yourself fluently both orally and in writing and look forward to development opportunities in a dynamic environment.
Collaborate, grow together.
SVA Zurich is the competence centre for social insurance. It is one of the top employers in the canton and is within walking distance of Zurich main station. There are good reasons why our approximately 1200 employees are above average satisfied: a meaningful job, flexible working hours with home office, good social benefits, and an appreciative informal culture. Do you want to develop professionally and personally? Welcome to us!
Don’t know SVA Zurich? It’s high time to get to know us: www.svazurich.ch/erlebenApply now
Further information
Our HR specialist, Lisa Rickenbacher, 044 448 55 40, will be happy to provide you with further information.
