Reservations Coordinator (m/f/d)

About the job

Company Description

The Mercure Zurich City opened on November 1, 2023, in Zurich Altstetten. It combines modern architecture with elegant flair in a vibrant metropolis. Its 319 rooms in three categories, the fitness and wellness area, modern seminar rooms with the latest technical equipment, as well as the gastronomy with restaurant, bar, and club promise a feel-good stay – both for business and private stays.

Job Description

• You handle inquiries for individual and group reservations (by phone, email, or in person on site)
• You take care of room sales and align yourself with the yield strategy and company guidelines
• You create contracts for individual reservations and organize hotel tours or support sales talks
• If necessary, you take care of guests during their stay and ensure they feel completely comfortable
• You maintain guest files and respond to guest inquiries or concerns by email
• You perform various administrative tasks, such as creating in-house guest communication
• If needed, you actively work in the front office team and/or support the team during breaks
• You support and represent group reservations (over 9 rooms)

Qualifications

• You have completed training in hotel management and have already proven your skills in a similar position
• You master professional communication in German and English
• Guest contact is your passion and you enjoy dealing with international guests
• Ideally, you already have experience with the hotel software Mews, Opera, and Tars
• Team & Work belong together for you – together you master every challenge

Additional Information

• We support you financially with your daily commute to work
• We take care of washing and ironing your uniform – free of charge
• Regular team events with subsequent apéritif
• Free meals – three times a day
• Benefit from exclusive discounts within The Chocolate on the Pillow Group and the Accor Group – for you as well as for your family and friends