Head of Applications & IoT Support (all)

You combine leadership, technology and entrepreneurial thinking: Together with your team, you professionalise the Applications and Support department in the context of water infrastructure, overcome silos and develop processes as well as the portfolio with a future-oriented approach.

Your tasks

• You lead the Applications & Support team with up to five employees both professionally and personally, set clear priorities and strengthen independent action.
• You organise and coordinate support, operations and application topics and ensure a stable, customer-oriented operation of the IoT solutions.
• You work around 30 percent operationally in 1st and 2nd level support and coordinate the organisational measures for 3rd level support.
• You control and report on service quality based on support volume, response and resolution times and ensure comprehensible escalations.
• You simplify and professionalise support and operational processes, guidelines, documentation and the knowledge database and promote knowledge transfer within the team.
• You review and develop the IoT portfolio and IT architecture economically and with a future focus (business cases), lead IoT projects and build bridges between internal and external stakeholders.

Your expertise

• You have at least three years of experience in the professional and personnel management of a team of comparable size.
• You know the IoT landscape from practice – from development and further development to stable operation.
• You have a technical basic education with a Federal VET Diploma, for example in computer science, automation or electronics, or a commercial basic education with targeted further development in the IoT or application support environment. A successfully completed tertiary education in computer science, systems engineering or automation (higher technical college) is an advantage.
• You communicate fluently in German and can make yourself understood in French and English (level B1).
• You work in a structured, reflective and solution-oriented manner and tackle operational issues with a high degree of practical relevance yourself.
• You understand service-oriented business models, connect different stakeholders and are willing to travel up to 10 percent within Switzerland.

Questions about the application

Aline Chevalier

HR Business Partner

+41 58 477 87 58

Questions about the position

Jan Wüthrich

Head of Applications & Support ad interim

+41 79 879 96 74

What you can look forward to

As a responsible employer, we offer:

• fair and market-oriented remuneration
• flexible annual working hours
• attractive training and further education opportunities
• comprehensive health management
• a progressive infrastructure

About us

Hinni AG is a successful service and production company. Since its foundation, we have been dealing with hydrants and the water supply network. Development, production, sales as well as maintenance and overhaul of hydrants are our business areas – 115 employees are our "capital". As a subsidiary of Arnold AG, we are well positioned for the future. Become part of Hinni AG and actively shape the future.

Your workplace

Biel-Benken

Remote work