yellowshark
Dietikon
1st & 2nd IT Supporter
- 22 October 2026
- 100%
- Permanent position
- CHF 75 000 - 90 000 /year
- 8953 Dietikon
About the job
Are you not just looking for a job, but a new challenge? Do you want to follow your calling and make a difference? Take responsibility, receive appreciation and explore new paths with a courageous team? Walk your path with us. Develop yourself further.
We recruit and select for a Swiss software company with around 100 employees at three locations in Switzerland and Germany. Since 1986, they have been developing workforce management solutions used today by over 450,000 professionals in five countries. The goal: to make working environments smarter – with technology that relieves.
- You support customers by phone and in writing with questions about the software product range.
- As an important interface between customers, support organisation and internal departments, you ensure smooth communication.
- You analyse and process support tickets, coordinate requests and document your solution approaches.
- You conduct short user training sessions and help customers solve problems efficiently and sustainably.
- Your goal is to resolve issues for customers. You commit to this daily.
- Experience in the administration of Microsoft 365 and modern Windows environments.
- Good knowledge of Microsoft Entra ID as well as ideally Intune and Exchange Online & identity management
- You possess strong communication skills in French and also German. Additionally, you can adapt well to your counterpart.
- You prioritise the needs of our customers and work precisely even in hectic phases.
- You contribute ideas and want to actively shape the customer experience.
- Hierarchies? We make decisions directly and straightforwardly.
- Leadership at eye level. Our bosses can listen, are hands-on and enjoy laughing. Humour is part of the culture.
- Flexible hours, strong cohesion. You shape your working hours and work location-independently; the team organises itself.
- Team spirit instead of lone fighters. Collegiality, helpfulness and motivation are more than empty words with us.
We recruit and select for a Swiss software company with around 100 employees at three locations in Switzerland and Germany. Since 1986, they have been developing workforce management solutions used today by over 450,000 professionals in five countries. The goal: to make working environments smarter – with technology that relieves.
Tasks
- Together with your team, you take responsibility for further developing IT support- You support customers by phone and in writing with questions about the software product range.
- As an important interface between customers, support organisation and internal departments, you ensure smooth communication.
- You analyse and process support tickets, coordinate requests and document your solution approaches.
- You conduct short user training sessions and help customers solve problems efficiently and sustainably.
- Your goal is to resolve issues for customers. You commit to this daily.
Profile
- A qualification as an IT specialist EFZ / business IT specialist EFZ or comparable practical experience.- Experience in the administration of Microsoft 365 and modern Windows environments.
- Good knowledge of Microsoft Entra ID as well as ideally Intune and Exchange Online & identity management
- You possess strong communication skills in French and also German. Additionally, you can adapt well to your counterpart.
- You prioritise the needs of our customers and work precisely even in hectic phases.
- You contribute ideas and want to actively shape the customer experience.
Additional Information
- Ideas welcome! We offer plenty of room for creativity and good suggestions.- Hierarchies? We make decisions directly and straightforwardly.
- Leadership at eye level. Our bosses can listen, are hands-on and enjoy laughing. Humour is part of the culture.
- Flexible hours, strong cohesion. You shape your working hours and work location-independently; the team organises itself.
- Team spirit instead of lone fighters. Collegiality, helpfulness and motivation are more than empty words with us.
