Medical Practice Assistant (80% - 100%)

About the job

The EOC, the multi-site hospital of Ticino, is present with its institutes throughout the entire cantonal territory with a total of 1,000 beds. The organisation effectively combines a local approach with an overall vision, guaranteeing the population a comprehensive and local hospital service, regardless of where the services are required.

Thanks to the commitment and expertise of over 6,500 collaborators and their attention to human relations, the EOC ensures quality healthcare by caring for over 41,000 inpatients annually and providing over 600,000 outpatient consultations.

To complete our team of Medical Secretariat staff at the Regional Hospital of Lugano, we are looking for a

Medical Practice Assistant (80% - 100%)

Profile:

The person we are looking for to strengthen our team is capable of effectively managing time and priorities, even under heavy workloads and urgent situations, including telephone triage. The ideal candidate approaches their duties with a sense of personal responsibility, is comfortable working both independently and within a dynamic team, demonstrates strong organisational and interpersonal skills, and shows genuine attention to patients' needs. They can maintain composure and stress control during busy periods, show openness to learning new tasks, a proactive spirit, and a commitment to continuous improvement, also through constructive self-criticism.

Necessary requirements:

• Federal Certificate of Competence (FCC) as a Medical Practice Assistant (mandatory!)
• Experience in the role will be considered an advantage
• Ability to manage emergencies, stressful situations, and telephone triage
• Strong sense of personal responsibility and capacity for constructive self-criticism
• Strong aptitude for working in a dynamic team
• Strong aptitude for patient assistance and administrative support tasks
• Strong aptitude for learning new tasks and proactivity
• Good knowledge of IT tools. Familiarity with the electronic patient record will be considered an advantage
• Strong command of the Italian language. Spoken and written knowledge of other national languages, as well as English, will be considered an advantage.

Start date:

Complete applications including a cover letter, curriculum vitae, and copies of educational and work certificates must be submitted by 15 October 2026 in electronic format only.

Applications sent by post or email will not be considered, nor will applications that do not meet the required criteria.

Further information can be requested from Mr Luca Bortone (Luca.Bortone@eoc.ch), Head of the Medical Secretariats at the Regional Hospital of Lugano (ORL).