Head of Key Account Management (80 – 100%)

About the job

Head of Key Account Management (80 – 100%)

Shape the future of healthcare with us.

At CISTEC, we develop and operate KISIM, one of Switzerland's leading clinical information systems. Our product supports medical professionals, nursing staff, and specialists in everyday clinical practice – from regional hospitals to university hospitals, from psychiatry to rehabilitation. What drives us is the conviction that good software relieves people and improves patient care.

Grow with us.

Since our beginnings with two employees, we have developed into a market-leading IT company with over 250 dedicated professionals – and we continue to grow. With us, competence, team spirit, and passion come together. If you want to be part of a success story that shapes the Swiss healthcare system every day, then you are exactly right with us.

Innovative together. For more time with people.

Your tasks

• Professional and disciplinary leadership as well as further development of our Key Account team.
• Strategic support of our key customers and further development of existing partnerships.
• Overall responsibility for customer budgets – including sales, contribution margin, and result responsibility.
• Development of individual account strategies for sustainable sales and profit growth.
• Leading complex contract and framework negotiations at decision-making level.
• Responsible for professional customer escalation management and handling critical customer situations.
• Analysis of market and competitive developments and development of conceptual measures.
• KPI tracking, forecasting, and reporting to sales and management.
• Close collaboration with interfaces such as sales, marketing, product management, and operations management.

Your profile

• Several years of experience in key account management in healthcare with leadership responsibility.
• Completed studies in health management, business administration, or a comparable qualification.
• Proven experience in budget responsibility and result control.
• Strong communication, presentation, and negotiation skills at all hierarchical levels.
• Experience in professional handling of escalation situations.
• Strategic thinking and entrepreneurial action.
• Fluent German skills in spoken and written form.

We offer you

Meaningful work with impact: You work on exciting projects at the interface of AI and healthcare – in an interdisciplinary team that creates real added value.

Innovative environment: Together we develop pioneering solutions that sustainably improve clinical everyday life – with tangible impact for health professionals.

Flexible working: Part-time work, flexible working hours, and home office are a matter of course. After the probation period, you can work remotely up to four days a week.

Learning and innovation culture: We actively promote your further education and support you in attending professional conferences and trade fairs. Flat hierarchies and an open, agile team environment create space for personal and professional development.

Attractive benefits: Enjoy 5 weeks of vacation per year. Unpaid leave is possible by arrangement.

Shared experiences: We celebrate successes together – at lunch barbecues, on snow days, or at our team and company events.

Application

Please send your complete application documents by e-mail to: moc.cetsic@gnubreweb

Note for recruiters and headhunters:

Please do not send us applications from headhunters or recruitment agencies. Thank you for your understanding.

Diversity and inclusion:

CISTEC stands for equal opportunities and diversity. We welcome applications from all people regardless of personal characteristics or backgrounds.