Trilingual Customer Service (FR / DE / IT)

A true ambassador of our client’s brand image, you combine rigorous administrative management with excellent customer service. You support their French-speaking, German-speaking and Italian-speaking customers throughout their journey, ensuring optimal responsiveness and quality of service.

Customer Service & Back Office:

• Handling customer requests: Respond to enquiries by phone, email or chat in all three languages with professionalism.

• Advice and support: Inform customers about our products/services, handle complaints and provide personalised follow-up (disputes, returns, technical information).

• Order management: Recording orders, monitoring invoicing and coordinating with logistics to ensure delivery deadlines are met.

• Trilingual correspondence: Translation of official documents, commercial offers and newsletters.

• Internal organisation: Assisting with diary management, preparing files for management and organising meetings or customer events.

• Education: Commercial employee CFC, Bachelor in administration or equivalent training preferred.

• Experience: 5 years of successful experience in Customer Service and/or Administration is essential.

• Language skills:

  • French, German and Italian: Perfect command both spoken and written (C1/C2). English is a plus.

• Personal qualities: Solution-oriented: You enjoy solving problems and satisfying the customer.

  • Emotional intelligence: Ability to handle demanding customers with calm and empathy.

  • Multitasking: Ability to switch between languages and tasks without loss of efficiency.