yellowshark
Olten
IT Supporter
- 17 August 2026
- 100%
- Permanent position
- CHF 60 000 - 65 000 /year
- 4600 Olten
About the job
Do you enjoy being the first point of contact when there are issues with hardware, software, or user questions? For the location in Olten, we are looking for a committed individual as an IT Supporter who supports our team with technical know-how, solution orientation, and enjoyment in interacting with people. You can expect a varied environment where you take on responsibility, can develop professionally, and no day is like the other.
- Receiving, analysing, and processing support cases
- Classification, prioritisation, and documentation of tickets
- Resolving standard problems or forwarding to second-/third-level support
- User support for hardware and software applications
- Installation, configuration, and maintenance of workstation systems (PCs, notebooks, mobile devices)
- Management of user accounts, permissions, and access rights
- Monitoring system availability and assisting with error analysis
- Management of IT hardware and inventory
- Support, assistance, and user support for the Lobster application
- Participation in configuration, monitoring, and error analysis of interfaces
- Support with data flows between internal and external systems
- Analysis and resolution of transmission and integration issues
- Documentation of interface processes and technical procedures
- Collaboration with departments and external service providers on integration projects
- Creation and maintenance of IT documentation and user manuals
- Participation in IT projects and rollouts
- Support in the introduction of new systems and processes
- Ensuring compliance with internal IT policies and security requirements
- Experience in IT support or helpdesk is an advantage
- Good knowledge of:
- Windows client environments
- Microsoft 365 / Office applications
- Basic network knowledge (LAN/WLAN, TCP/IP)
- Ticket systems and support processes
- Experience in configuration, support, and analysis of interfaces (e.g. data exchange, integrations, monitoring) desirable
- Basic knowledge of data formats and integration processes (e.g. XML, CSV, API, EDI)
- Experience in the transport and logistics environment is an advantage, especially understanding of operational processes, system landscapes, and digital data flows along the transport and supply chain
Personal skills
- Strong service and customer orientation
- Structured and independent working style
- Analytical thinking and problem-solving skills
- Communication skills and ability to work in a team
- High willingness to learn and reliability
- Varied IT daily routine: 1st and 2nd level support, troubleshooting, and user support
- Teamwork: collaboration with a helpful and professional IT team
- Development: opportunities for professional and personal development
- Modern working conditions: contemporary employment conditions and a versatile working environment
Tasks
- First point of contact for employees with IT inquiries and malfunctions (phone, email, ticket system)- Receiving, analysing, and processing support cases
- Classification, prioritisation, and documentation of tickets
- Resolving standard problems or forwarding to second-/third-level support
- User support for hardware and software applications
- Installation, configuration, and maintenance of workstation systems (PCs, notebooks, mobile devices)
- Management of user accounts, permissions, and access rights
- Monitoring system availability and assisting with error analysis
- Management of IT hardware and inventory
- Support, assistance, and user support for the Lobster application
- Participation in configuration, monitoring, and error analysis of interfaces
- Support with data flows between internal and external systems
- Analysis and resolution of transmission and integration issues
- Documentation of interface processes and technical procedures
- Collaboration with departments and external service providers on integration projects
- Creation and maintenance of IT documentation and user manuals
- Participation in IT projects and rollouts
- Support in the introduction of new systems and processes
- Ensuring compliance with internal IT policies and security requirements
Profile
- Completed training in computer science (e.g. IT specialist EFZ, ICT professional or equivalent)- Experience in IT support or helpdesk is an advantage
- Good knowledge of:
- Windows client environments
- Microsoft 365 / Office applications
- Basic network knowledge (LAN/WLAN, TCP/IP)
- Ticket systems and support processes
- Experience in configuration, support, and analysis of interfaces (e.g. data exchange, integrations, monitoring) desirable
- Basic knowledge of data formats and integration processes (e.g. XML, CSV, API, EDI)
- Experience in the transport and logistics environment is an advantage, especially understanding of operational processes, system landscapes, and digital data flows along the transport and supply chain
Personal skills
- Strong service and customer orientation
- Structured and independent working style
- Analytical thinking and problem-solving skills
- Communication skills and ability to work in a team
- High willingness to learn and reliability
Additional information
- Workplace centrally located and easily accessible by public transport and car- Varied IT daily routine: 1st and 2nd level support, troubleshooting, and user support
- Teamwork: collaboration with a helpful and professional IT team
- Development: opportunities for professional and personal development
- Modern working conditions: contemporary employment conditions and a versatile working environment
