Front Desk Teamleader
Dolder Hotel AG ***** Zürich
Zürich
Key information
- Publication date:01 January 2026
- Workload:100%
- Contract type:Permanent position
- Place of work:Zürich
Job summary
Join a luxury hotel team focused on guest satisfaction and service excellence. Enjoy a dynamic work environment with great benefits.
Tasks
- Ensure and optimize service and product offerings for Front Desk and Operator.
- Act as a host to guarantee maximum guest satisfaction with the team.
- Utilize guest and employee feedback to enhance quality and optimize processes.
Skills
- Leadership experience in a similar luxury hotel position required.
- Strong organizational skills and a guest-oriented approach.
- Fluency in German and English, French is a plus.
Is this helpful?
- Ensuring and optimizing the service and product offerings for the Front Desk and Operator areas
- You see yourself as a host and ensure the highest possible guest satisfaction together with the team
- An outstanding arrival and departure experience is your focus
- Guest and employee feedback is used to improve quality and optimize processes
- Close cooperation with all departments for a unique guest experience
- Introduction, coaching, and further development of Front Office employees through a hands-on mentality and committed leadership
Your profile
- Leadership experience from a similar position in luxury hospitality
- Commercial or hospitality basic training
- Confident handling of MS Office and front office systems
- Fluent in German and English, French skills are an advantage
- Organizational talent and highly guest-oriented
We offer
- A motivated & dynamic team
- Many opportunities for internal development & paid training
- Communal meals and affordable prices in the staff restaurant
- Work clothing and its cleaning
- Employee sports
- Special rates for overnight stays in Swiss Deluxe Hotels
- Regular team events
