Clerk Returns and Quality Management

About the job

For a versatile position at our global operational headquarters in Nänikon, we are looking for a motivated and communicative person as Clerk Returns and Quality Management (m/f/d). This role combines administrative tasks in the office with practical work in the production environment. The focus is on handling enquiries related to returns, the associated communication, and material receipt and processing. Working with our weighing systems and analytical laboratory equipment provides an exciting insight into highly precise technical products and the related return processes. The position is particularly suitable for people with a commercial background who enjoy practical handling of technical devices and want to bring or develop technical understanding. Applicants with technical training and commercial experience who are seeking a service-oriented interface function are also welcome. In this role, you will undertake the following activities: Central contact person for internal customer enquiries via various communication channels Informing customers about the current return status Processing and coordinating customer complaints Interface coordination between customers and internal specialist departments Coordination of material disposition in collaboration with SCM and production Material handling, including sorting, unpacking, and preparing returns Recording, confirming, and timely processing of returns in SAP Maintenance and documentation of interactions, orders, and returns in SAP Monitoring and coordination of return receipt and processing in warehouse 9000