WAS Wirtschaft Arbeit Soziales
Kriens
Unemployment Compensation Specialist 80-100 %
- 16 October 2026
- 80 – 100%
- Permanent position
- Kriens
Job summary
Join us at WAS as a Fachperson Arbeitslosenentschädigung! Make a meaningful impact in a supportive environment.
Tasks
- Assess eligibility for unemployment benefits and calculate entitlements.
- Review sanctions and implement decisions per AVIG and ATSG guidelines.
- Process payments and ensure accurate benefit disbursement.
Skills
- Completed vocational training, preferably in commercial fields.
- Experience in social or private insurance sectors is essential.
- Strong communication skills and a service-oriented mindset.
Is this helpful?
About the job
WHAT is your future?
Become part of our team as
Unemployment Compensation Specialist 80-100 %
Do you enjoy working carefully, taking responsibility, and want to make an important contribution to our clients with your work? For the cantonal unemployment fund (ALK) we are looking for a committed, service-oriented, and conscientious individual. The ALK is responsible for reviewing applications and paying out insurance benefits (unemployment, insolvency, short-time work, and bad weather compensation).
Your tasks
- You clarify entitlement to unemployment compensation, calculate the scope of benefits, and record the relevant data.
- You check for possible sanctions and, if necessary, make adjustments according to the legal requirements of AVIG and ATSG.
- You initiate first and second payments, ensuring the correct disbursement of insurance benefits.
- You respond to enquiries from insured persons, employers, social insurance institutions, and other involved parties personally at the counter, by phone, or in writing.
- You work closely with the various departments of the WAS Social Insurance Centre as well as with internal and external specialist offices.
- You support the team management in day-to-day operations.
Your skills
- You have completed vocational training, preferably a commercial apprenticeship or a comparable qualification.
- You bring professional experience and knowledge in the field of social or private insurance and have ideally deepened this through further training.
- You work independently, carefully, and responsibly and are prepared to make demanding decisions.
- You impress with your communication skills, negotiation ability, and a respectful, appreciative attitude.
- You enjoy contact with different stakeholder groups and are service-oriented.
Your new employer
Wirtschaft Arbeit Soziales is the Lucerne centre for social insurance and the labour market. This includes wira Lucerne. The business area is committed to a fair labour market and high job quality.
If you have any questions, I am happy to help:
Sibylle Bachmann
HR Manager
Phone: +41 41 209 08 22
www.was-luzern.ch/
Sibylle Bachmann
HR Manager
Phone: +41 41 209 08 22
www.was-luzern.ch/
Start the application process online now, easily.
