Reception Host or Hostess at Bains de Cressy – 50%

About the job

Company Description

With more than 13,000 employees representing 160 professions, the Geneva University Hospitals are a reference institution at both national and international levels. To learn more about our institution, take a few minutes to view our 2025 retrospective by clicking here .

The position is attached to the Operations Department . This department's mission is to ensure the stewardship and logistics necessary for the smooth running of all HUG services, in terms of catering, cleaning and disinfection of premises, and laundry hygiene. It also manages the sterilisation service, the biomedical and equipment service, as well as Cressy-Santé. More than 1,300 professionals carry out their duties daily with constant attention to quality, a sense of service, and environmental responsibility.

The Cressy Santé centre, the only balneotherapy centre in Geneva that welcomes people with reduced mobility for rehabilitation and readaptation, hosts individuals wishing to heal and relax in a large wellness area. Covering 2400 m2, it includes, among other facilities, a 300 m2 pool, a large jacuzzi, a relaxation room, a sauna, a hammam, an odour room, a fitness area, and a 27 m2 rehabilitation and physiotherapy pool. All Cressy Santé facilities are designed to be accessible to people with reduced mobility.

Job Description

As part of your role, you welcome and provide information to all persons presenting at the reception of Bains de Cressy (patients and a diverse clientele).

You are responsible for processing payments for entries, subscriptions, and all other services (cash, credit cards, gift vouchers).

You handle telephone duties as well as appointment scheduling for external providers such as beauticians, masseurs, etc., and you prepare the wellness treatment rooms.

You advise, promote, and sell the various services of Bains de Cressy and perform various administrative tasks (accounting and invoicing, producing statistics, managing the parking system, stock management, and the e-boutique).

You have a high resistance to stress, excellent concentration skills, the ability to handle unforeseen events, and proven versatility for a multi-tasking role.

You are capable of defusing complex and/or conflictual situations with a diverse clientele.

Qualifications

You hold a Federal VET Diploma as a commercial employee, or a diploma from a hotel or tourism school, or an equivalent qualification.

You are comfortable with IT tools, particularly with the GTS application for managing the Baths (sales, payments, invoicing, client/patient flow management, cash register management, external provider scheduling) and the GatRelax application for locker management.

You have an in-depth knowledge of the services of a care centre (physiotherapy, rehabilitation, readaptation) and wellness (balneotherapy, massages, and aesthetics).

You have excellent command of the French language, both spoken and written. Proficiency in English and another foreign language is an asset.

You have at least three years of experience in a reception and front desk role with cash handling.

Additional Information

The position involves irregular hours between 8:00 and 21:30, 7 days a week, including public holidays.

• Start date: 01.12.2026
• Number of positions: 1
• Work rate: 50%
• Job grade: 9
• Contract: Permanent
• Application deadline: 09.11.2026
• Contact for information: Mrs G. Pauget, Reception Manager at Bains de Cressy, tel. 022 727 15 15

Your application file must include a letter demonstrating your motivation, your curriculum vitae, copies of diplomas and certificates required for the position, the last two work certificates, as well as proof of French language proficiency if it is not your mother tongue.

This announcement is addressed equally to women and men.

Committed to fighting unemployment, the HUG encourages applications coming from the Cantonal Employment Office.

Only applications submitted via the recruitment platform will be considered. Paper and email applications will not be processed.