Customer Advisor DE /FR #891
BRACK.CH AG
Mägenwil
Key information
- Publication date:05 December 2025
- Workload:100%
- Place of work:Mägenwil
Job summary
Join Brack.Alltron, a leader in retail innovation! Enjoy a dynamic work environment and supportive team.
Tasks
- Provide tailored, professional customer advice via email, phone, and chat.
- Securely process customer orders and inquiries with precision.
- Collaborate closely with internal teams like customer service and accounting.
Skills
- Completed training in retail or a similar field is essential.
- Strong customer orientation and empathy for effective communication.
- Excellent German and very good French language skills required.
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What to expect
- After your training, you will take responsibility for providing our customers with service-oriented, professional, and tailored advice to their needs. This is done via email, phone, and chat
- Recording customer orders and inquiries via email, phone, and chat is done securely, with flawless processing also being your responsibility
- You provide information about product prices and availability as well as about our e-shop
- You maintain close cooperation with internal interfaces (customer service, purchasing, accounting, etc.)
- Helpful team colleagues and a supervisor who is always there for you and also lets you work independently
What you bring
- You have acquired your sales skills through completed training in retail or a similar field
- With your flair and affinity for consulting, you inspire demanding business customers
- Your pronounced customer and solution orientation stands out, as does your ability to precisely capture and successfully implement customer needs. You benefit from your high empathy and communication skills
- You are characterized by a strong team spirit and a high willingness to serve
- You show good manners and value a neat appearance
- You must have excellent German skills as well as very good French skills
- Your environment knows and appreciates you as a goal-oriented, reliable, and resilient personality
Benefits
Are you interested or do you have further questions?
Sonja Hufschmid is happy to assist you with any questions.
About us
"Together we shape the trade of tomorrow" Brack.Alltron employs around 1300 people and generates over one billion in sales. The company exists because one person had the courage to find new ways and take them. Our success story shows that through each individual, something great is created together and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, promote and challenge each other, and enjoy what we do every day.
Our hiring process
- You create your profile in our career portal and apply directly online for the advertised position.
- You will immediately receive a confirmation of receipt and within a maximum of 10 working days you will receive feedback on the next steps.
- While you show us your patience, we take personal time to review your application and define the next steps.
- Your documents convince us, then we get to know each other via live video call or in a personal interview.
- The "match" is mutually confirmed. Then we go into the second interview round where you get to know your future workplace and the team.
- YES – we have decided on each other! The employment contract will be sent to you digitally and after signing the contract you will receive access to our internal communication channels and at the same time we prepare your onboarding process.
