Customer Advisor: PC, Notebooks & IT DE/FR
BRACK.CH AG
Mägenwil
Key information
- Publication date:12 August 2025
- Workload:100%
- Place of work:Mägenwil
Job summary
Join Brack.Alltron as a customer support specialist, a leader in IT products.
Tasks
- Act as the first point of contact for customer inquiries via multiple channels.
- Efficiently handle customer orders and ensure smooth processing.
- Provide information on prices and help customers find products.
Skills
- Completed retail training with at least two years of relevant experience.
- Strong understanding of customer needs and solution-oriented advice.
- Excellent communication skills in both German and French.
Is this helpful?
What to expect
- You are the first point of contact for our customers on all questions regarding IT products and advise them competently, friendly and solution-oriented by e-mail, phone and chat
- You efficiently and carefully receive customer orders and inquiries and ensure smooth processing
- You provide information about prices, availability and our e-shop and help our customers quickly find the right product
- In close exchange with our internal departments – such as customer service, purchasing or accounting – you ensure that everything runs smoothly and the customer is the focus
- With your market understanding and product knowledge, you quickly recognize customer needs and offer suitable, attractive alternatives from our range
- You work independently, but never alone. You have a helpful team and a supportive manager at your side.
What you bring with you
- You have completed training in retail or a related field and have at least two years of experience in internal sales. Ideally in the IT sector or a comparable field
- You recognize customer needs in no time: you listen carefully, advise solution-oriented and act with empathy as well as a healthy dose of pragmatism
- A professional appearance and good manners are as important to you as respectful and friendly interaction with customers and colleagues
- You have very good German and French skills, both spoken and written
- You enjoy working in a team and a collegial atmosphere as well as mutual support are a matter of course for you
- Reliability, resilience and determination describe you well – you get things done, keep calm even in hectic moments and always find the right way
Benefits
Are you interested or do you have further questions?
Eveline Icobas is happy to assist you with any questions.
About us
"Together we shape the trade of tomorrow" Brack.Alltron employs around 1300 people and generates over one billion in sales. The company exists because one person had the courage to find new ways and to go them. Our success story shows that through each individual, something great is created together and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, promote and challenge each other and enjoy what we do every day.
Our hiring process
- You create your profile in our career portal and apply directly online for the advertised position.
- You will immediately receive a confirmation of receipt and within a maximum of 10 working days you will receive feedback on the next steps.
- While you show us your patience, we take the time personally to review your application and define the next steps.
- Your documents convince us, then we get to know each other via live video call or in a personal interview.
- The "match" is mutually confirmed. Then we go into the second interview round where you get to know your future workplace and the team.
- YES – we have decided on each other! The employment contract will be sent to you digitally and after signing the contract you will receive access to our internal communication channels and at the same time we prepare your onboarding process.
