Service Coordinator 80-100%

Together with our customers, we connect the real and digital worlds.

As one of the leading technology companies, Siemens employs around 6000 people in Switzerland. With our pioneering solutions in building technology, energy, mobility, health, and industry, we shape the future.

Are you excited by the rapidly growing world of electric vehicle (EV) charging? Our Charger Operations Team consists of innovators, problem solvers, and leaders driving the future of sustainable transport. As a Remote Service Engineer, you diagnose, troubleshoot, and repair EV charging systems remotely, supporting Field Service Engineers and customers.

This role offers a path for development in Customer Success, Technical Leadership, or Post-Sale Project Management.

Do you want to actively contribute at the cutting edge and improve the lives of millions of people in Switzerland? Then you are exactly right with us! Apply today as a Service Coordinator and start immediately or according to your availability – your team is looking forward to you!

Your new responsibilities

• Coordination of on-site service activities, ensuring product inspection and functionality after service, and defining the scope of work for Field Engineers
• Diagnosis, troubleshooting, and resolution of technical issues with EV charging systems via phone, email, and remote access; point of contact for Field Service Engineers and customers; managing the process from initial troubleshooting to final resolution
• Escalation and management of cases from First Line Customer Support, accompanying these from start to finish and ensuring first-class service
• Applying creativity and technical expertise to solve complex problems remotely, ensuring timely resolution within SLA deadlines for key accounts
• Planning and supporting on-site deployments with service partners or Field Engineers, adapting solutions to regional needs
• Escalating issues to Tier 3 Support when necessary to ensure the right expertise
• Guiding First Line Customer Support teams and conducting training to empower others and strengthen the team

Your talents and experience

• Technical background: A bachelor’s degree in electrical engineering, electromechanics, IT, or an equivalent qualification with practical experience in maintenance or planning of electrical installations.
• Communication skills: Fluent German and English with the ability to work effectively in diverse, multicultural teams. Knowledge of additional languages is a plus.
• Independence and initiative: You are a proactive person who enjoys working autonomously and seeks learning and development opportunities in a dynamic environment.
• Curiosity and problem-solving: Solution-oriented mindset, eager to take on challenges.
• Adaptability and resilience: Ability to succeed in rapidly changing environments and adapt to new challenges.

Your benefits

• 2–3 days/week remote working is standard
• Discounted public transport pass and free parking
• Diverse training opportunities
• Access to employee share plans
• All benefits can be found here

Our corporate culture - your new working environment

The culture at Siemens Switzerland is more than just a workplace – it is the heart of our daily collaboration and the key to our success. Siemens Switzerland offers a future-oriented working environment characterised by innovation, sustainability, and personal development. We stand out through responsibility, equal opportunities, and diversity, where every employee can contribute authentically. Flexible working models and remote work are a lived reality with us, enabling our employees a balanced work-life harmony. Learn more and discover with our culture quiz whether you fit Siemens!

"The ability to organise my work independently is perfect as a father. I decide myself whether I prefer to work from home or go to the office to exchange ideas with colleagues." (System Engineer)

News and stories

Get an impression yourself of how innovative technology can change our present. If you want to learn more about projects realised with Siemens technology, you will find some current examples here.

Frequently asked questions and your contact person
Here you will find a collection of frequently asked questions as well as the possibility to contact us directly.

I look forward to your application.

Alina
Talent Acquisition Partner

Your path to Siemens - How we hire

Information for recruitment agencies: Siemens Switzerland does not accept applications from recruitment agencies for this position. Thank you for your understanding.