ARDENTIS CLINIQUE DENTAIRE SA
Vevey
Patient Relations Officer - 80% - Vevey
- 15 September 2026
- 80%
- Vevey
Job summary
Join Ardentis, where values are a daily reality. Be part of a team that innovates and cares!
Tasks
- Personalize patient care to ensure satisfaction and loyalty.
- Act as an ambassador for the Ardentis Group's image.
- Oversee patient journeys and manage reception quality.
Skills
- Background in hospitality or client relations, CFC or equivalent.
- Strong organizational skills and leadership abilities.
- Excellent communication and interpersonal skills.
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About the job
At Ardentis, we don’t just talk about values, we live them every day. Excellence, innovation, personal development, team spirit and long-term vision: these are what drive us. Here, we go beyond simply treating teeth. We advance dentistry, innovate, and think about tomorrow.
Do you want to be part of a team where every person matters? Where your role truly impacts patients’ lives? Join us and help make dental care ever more human, modern, and impactful.
Contract type: Permanent
Rate: 80%
Start date: immediately or to be agreed
Location: Rue du Collège 3, 1800 Vevey
As a patient relations officer, you will have various responsibilities:
- Satisfy and retain patients by personalising the service offered
- Ambassador and guarantor of the Ardentis Group’s image
- Follow patients throughout their care journey
- Ensure patient satisfaction and handle complaints
- Quality control of the reception environment
- Create and transfer files between clinics
- Maintain the clinic’s visual communication according to Marketing guidelines
- Manage and optimise practitioners’ schedules
- Various administrative tasks (emails, letter writing)
Profile, training and skills:
- Training in hospitality, client relations agent, CFC, CAP, BTS level or equivalent
- Minimum 2 years’ experience in a receptionist/host role in the tourism sector
- Good command of French (C1-C2 level)
- Good command of common IT tools (Microsoft Office 365)
- Leadership, able to support and coordinate
- Organisational skills, broad vision, ability to take a step back
- Great ease in human relations, patient service (listening and communication skills)
- Exemplary attitude, warm and friendly welcome, professionalism, dynamism and availability
- Ability to work alone or in a team
- Ability to assimilate new knowledge
- Strong interest in digitalisation
Why join Ardentis?
- From your first day at Ardentis, you will benefit from personalised induction training tailored to your needs.
- You will work in a caring environment conducive to fulfilment, where you can excel and innovate.
- By joining Ardentis, you will immerse yourself in a corporate culture valuing sharing and team spirit, with great importance placed on sustainability.
Join us and become a driving force at the heart of a community dedicated to dental excellence. The adventure starts here!
