Customer Solution Manager (CSM) (m/f/d) 80-100%

Digitally Securing Healthcare

We cover the ICT needs of Swiss hospitals, care homes, and practices, allowing them to fully focus on their work.

To strengthen our team in Sales & Marketing, we are looking for a Customer Solution Manager (CSM) immediately or by arrangement

You are the integrated consulting and solution function within the account team, combining customer understanding, professional advice, and technical solution expertise. You contribute significantly to ensuring that requirements are precisely understood, solutions are cleanly designed, and offers as well as smaller projects are implemented efficiently. In doing so, you support HINT in being perceived as a strategic partner with genuine ownership.

• You analyse customer needs, moderate workshops, and structure requirements for solution design and offers – often directly on site with the customer
• You take ownership or coordination responsibility for the solution architecture from HINT’s perspective towards the customer and ensure that architectural decisions are technically and procedurally well-founded – always with the aim of explaining complex topics simply
• You develop viable solution approaches together with customers, account management, service management, and internal specialists
• You coordinate project managers, service owners, and other internal stakeholders when multiple areas are affected
• You create and negotiate solution-related content for offers, service descriptions, and proposal documents
• You support account management in customer-related developments and in identifying upsell and cross-sell potentials
• You ensure that documentation, handovers, and decision bases are comprehensible and reliable

• At least 5 years of experience in customer solution management, presales, solution consulting, business analysis, or a similar customer-oriented IT role
• Solid understanding of IT services, service management, project management, and ideally healthcare or healthcare IT
• Ability to gather, prioritise, and translate requirements into actionable solutions in a structured manner
• High customer orientation, resilience, decisiveness, and excellent written and verbal communication skills
• Fluent German skills, understanding of Swiss German, good English skills are an advantage
• Enjoyment of consulting, responsibility, and interdisciplinary collaboration
• A structured, pragmatic, and solution-oriented working style

• The opportunity to actively shape a new key role within the customer organisation
• Participation in strategically important customer solutions in healthcare
• An SME environment with high responsibility, short decision-making paths, and plenty of scope for creativity
• Collaboration in a committed, close-knit team focused on impact, quality, and customer benefit
• A modern working approach with increasing support through automation and AI