Banque Pictet & Cie SA
Geneva
Telephonist
- 29 October 2026
- 100%
- Geneva
Job summary
Join Pictet's Group Corporate Services team as a Telephonist! This role offers a collaborative work environment with great benefits.
Tasks
- Provide professional and courteous telephone reception services.
- Handle and redirect internal and external calls effectively.
- Manage technical issue calls and create tickets in Jira.
Skills
- 2-3 years of experience as a telephonist or in a call center.
- Excellent communication skills in French and English.
- Strong team spirit and active listening abilities.
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About the job
Your Team
The Group Corporate Services division offers a wide range of services to clients and employees of the Pictet group; it manages the Group's headquarters buildings in Geneva as well as those of its subsidiaries, branches and offices in Switzerland and abroad, and ensures their physical security.
To strengthen the Switchboard team, our Geneva office is looking for a:
Telephonist (100%)
Your Role
Within a team of telephonists in Geneva, under the responsibility of the Team head - Telephonist, your mission will be to provide a professional, courteous and high-quality telephone reception. In this context, you will be responsible for the following tasks:
- Receiving and managing external and internal telephone calls from the Geneva and Lausanne offices and redirecting some as needed.
- Managing call-backs from the Zurich, Basel and Luxembourg offices.
- Answering calls from the Campus Helpline (technical breakdowns in buildings and incidents at the workplace), creating and closing the corresponding tickets in the Jira workflows.
- Providing an on-call service in rotation with the team on certain public holidays.
Your Profile
- 2-3 years of experience as a telephonist or within a call centre.
- Active listening.
- Very good articulation.
- Courtesy and a service-oriented attitude.
- Team spirit.
- Discretion and confidentiality.
- Proficiency in Microsoft Office suite.
- Excellent command of French and English, good knowledge of German.
- Knowledge of Spanish or Italian: an asset.
- Residence in Switzerland required.
Ref.: T/SBP/CB
Note
Diversity & Inclusion
Pictet is an equal opportunity employer and is committed to creating a diverse environment. We respect all individuals and seek their inclusion in the workplace.
