Expert in Administrative Standards & Process Optimization (50 - 60 %)
Caritas Schweiz
Luzern
Key information
- Publication date:14 October 2025
- Workload:50 – 60%
- Place of work:Luzern
Job summary
Join Caritas Switzerland as an Expert in Administrative Standards & Process Optimization, contributing to a supportive society across 20 countries. Enjoy a collaborative work environment with opportunities for growth.
Tasks
- Optimize processes to enhance administrative efficiency and effectiveness.
- Develop new administrative standards and procedures across various teams.
- Provide cross-departmental administrative support to the leadership team.
Skills
- Commercial training or equivalent experience in administration required.
- Strong analytical skills and a passion for process improvement.
- Proficient in digital tools with a willingness to learn new applications.
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Doing the right thing. In Switzerland and in around 20 countries on four continents. Join us in our commitment to the vision of a solidarity-based society, as
Expert in Administrative Standards & Process Optimization (50 - 60 %)
The Admin Hub is part of the Switzerland Projects staff and works closely with other staff functions. We see ourselves as a learning organization that develops together. In the team, we actively shape processes, implement high quality standards, and meet changes with openness and energy. Those who enjoy collaboration, co-creation, and a lively work environment are exactly right with us.
Your tasks
Main tasks:
2. Process development (approx. 30 %) Active co-design and establishment of new administrative standards and workflows throughout the department, including branch offices
3. Administrative support (approx. 20 %)
1. Process optimization (approx. 50 %)
Analysis of existing workflows and development of efficient solutions to improve administrative processes. Example tasks:
- Co-design and professionalization of the event process
- Further development of the department-wide onboarding process
2. Process development (approx. 30 %) Active co-design and establishment of new administrative standards and workflows throughout the department, including branch offices
- Development and implementation of surveys
- Establishment of an institutionalized process for systematic exchange with branch offices
- Participation in the development and implementation of concepts
- Identification and coordination with relevant interfaces
3. Administrative support (approx. 20 %)
Cross-departmental administrative support of the entire department management team
Our requirements
- Completed commercial training (EFZ) or equivalent qualification and several years of experience in administration, ideally cross-departmental.
- Further training in administration, organization, or process management is an advantage
- Enjoyment of process analysis and optimization
- Innovative spirit: willingness to actively question and further develop existing workflows
- High service orientation with a strong solution-oriented attitude and professional communication skills
- Confident handling of digital applications and tools and willingness to further develop skills in using new tools
Workplace is Lucerne with the possibility of home office days
Start date: 01.01.2026 or by arrangement
Caritas offers attractive employment conditions and an open working climate in an international environment. For the active development and implementation of digital transformation, we rely on employees with a digital and agile mindset who enjoy participating in change processes.
For information about this position, please contact Catherine Hepner, Management Support Switzerland Projects, E-mail: chepner@caritas.ch.
We thank you for your interest and look forward to receiving your application by October 31, 2025, via the online portal.
Start date: 01.01.2026 or by arrangement
Caritas offers attractive employment conditions and an open working climate in an international environment. For the active development and implementation of digital transformation, we rely on employees with a digital and agile mindset who enjoy participating in change processes.
For information about this position, please contact Catherine Hepner, Management Support Switzerland Projects, E-mail: chepner@caritas.ch.
We thank you for your interest and look forward to receiving your application by October 31, 2025, via the online portal.
