Key Account Manager Banks & Financial Institutions (f/m/d) | 80-100% | Hybrid Working Model | Zurich

About the job

Company Description

Welcome to IAZI AG (a subsidiary of SMG Swiss Marketplace Group)

IAZI is one of the market leaders in real estate valuations in Switzerland with over 140 employees and locations in Zurich, Lausanne, and Goa in India. For more than 30 years, IAZI has supported the national and international real estate industry with professional services, scientific analyses, and innovative software solutions. Our clients include owners, investors, project developers, and real estate financiers.

Our models are based on the largest nationwide data pool for the Swiss real estate market. With innovative solutions and the continuous development of our offerings, we actively drive the digitalisation of the real estate sector. To initiate our next growth phase and achieve ambitious sales targets, we are expanding our Key Account Management and are looking for you as a Key Account Manager (80–100%) focusing on banks and financial institutions.

Job Description

As a Key Account Manager at IAZI, you are responsible for the care and development of strategic customer relationships across various IAZI business areas. Your overarching goal is to sustainably increase customer satisfaction, customer loyalty, and revenue growth.

Your Responsibilities

• You build long-term, trusting relationships with key contacts on the customer side and actively maintain them.
• You ensure high customer satisfaction and are the central contact person for your customers.
• You achieve ambitious sales targets through targeted upselling and cross-selling of our solutions.
• You ensure that contractual agreements are adhered to.
   

Your Core Tasks

Customer Care
You are the central contact person for your assigned customers. You handle enquiries, service, and support issues and coordinate closely with our product and data teams to ensure high-quality and timely solutions.

Strategic Relationship Management
You continuously expand your network within customer organisations and use it purposefully to identify new business opportunities. In addition, you maintain relevant stakeholder information in the CRM system and keep it up to date.

Upselling & New Business
You present new product developments to your customers and demonstrate their added value. Furthermore, you are responsible for handling tenders and requests for proposals from your managed customers.

Contract Management & Invoicing
You ensure compliance with existing contractual agreements and take responsibility for contract renewals and negotiations if necessary. You also ensure correct documentation in the CRM system as well as timely and accurate invoicing.

Qualifications

What You Bring

Education & Experience

• Bachelor's degree in Business Administration, Real Estate, Finance, or a related field
• Several years of experience in Key Account Management, sales, or customer relationship management, ideally in SaaS, data, or real estate environments
• Proven success in expanding strategic customer relationships and achieving or exceeding sales targets

Skills & Competencies

• High degree of customer orientation and implementation strength
• Structured and solution-oriented working style with strong project management skills
• Confident appearance as well as strong presentation and training skills
• High affinity for data, technology, and digital products
• Fluent German and English skills

Advantageous

• Experience with data-based products or analytics platforms
• Existing network with Swiss banks and financial institutions
• French language skills

Additional Information

What We Offer You

• 6 weeks holiday (with the option to purchase up to 10 additional days)
• 40-hour week
• 18 weeks maternity leave and 6 weeks paternity leave. Also applies in case of adoption.
• Flexible working models (work-life balance is very important to us)
• Access to platforms for mental health, wellbeing, and counselling
• Half-fare travelcard for public transport and 1st-class train travel between SMG locations in Switzerland

Recruitment Process

We believe recruitment is a mutual encounter where both sides get to know each other.

What to expect with us:

• Initial introductory conversation (screening call)
• Meeting with the hiring manager
• Case study and team fit meeting

Apply Now
Send us your meaningful CV and any additional documents that show us why you are perfect for us.
We look forward to getting to know you!
 

#LI-Hybrid

About Us

SMG Swiss Marketplace Group AG is a pioneering network of online marketplaces and an innovative digital company that simplifies people's lives with forward-looking products.

SMG Swiss Marketplace Group AG offers customers the best tools to support them in important life decisions. The portfolio includes real estate (ImmoScout24, Homegate, Flatfox, CASASOFT, IAZI), automobiles (AutoScout24, MotoScout24), general marketplaces (anibis.ch, tutti.ch, Ricardo) as well as finance & insurance (FinanceScout24, moneyland.ch).

Disclaimer / Note for Agencies

SMG Swiss Marketplace Group AG primarily works directly with applicants. We do not accept unsolicited CVs or candidate profiles from recruitment agencies unless we have explicitly requested their support for specific positions.
All submissions without prior request by our Talent Acquisition team will neither be considered nor acknowledged.
We thank recruitment agencies for their understanding and cooperation in adhering to this policy.