After-Sales Service Employee (m/f/div.) REF298012H

About the job

Company Description

At Bosch, everything revolves around you, our company and our environment.

At Bosch, we shape the future with high-quality technologies and services that inspire enthusiasm and improve people’s lives. Our promise to you is clear: we grow together, enjoy our work and inspire each other.

Bosch Thermotechnik AG is one of the world’s leading suppliers of highly energy-efficient products for thermal comfort and hot water production. As a system expert, Bosch Thermotechnik offers solutions in heating, air conditioning, hot water and photovoltaics, as well as the corresponding services. In Switzerland, we market our own brands Bosch and Buderus.

For our Crissier site, we are looking for a reliable, organised and responsible person as an After-Sales Service Employee (m/f/div.).

Job Description

• You organise and coordinate the daily schedule of the technicians.
• You enter and update customer data and installations in SAP.
• You enter and process after-sales service reports in MODI.
• You receive telephone calls and respond to our customers’ enquiries.
• You handle customer requests by phone, e-mail or other communication channels.
• You actively participate in the continuous improvement of our processes.
• You provide general administrative support to the after-sales service manager.
• You prepare and support activities related to after-sales service invoicing.
• You actively advise our customers and offer them our service packages, including our maintenance contracts.
• You prepare and send maintenance contracts and ensure follow-up on acceptances, modifications and cancellations.

Qualifications

• Training: Basic commercial training
• Personality and working method: reliable, conscientious, responsible, structured and autonomous
• Experience: Several years of professional experience in a similar role
• Languages: Native French; other language skills, especially German, are an advantage

Additional Information

A responsible and varied position awaits you within a modern company that places great importance on quality, commitment and mutual respect. If you enjoy taking on new challenges and wish to develop your professional knowledge, we look forward to receiving your application!

What we offer

• Attractive social benefits
• Contribution to meal costs in the form of a Lunch-Check
• Free parking spaces
• A collegial, open and appreciative working environment
• Opportunities for further training
• The chance to make a difference and actively participate in the company’s development

You can find more benefits here: our benefits

Contact – Specialist Department
Martina Mottier, After-Sales Service Administrative Manager F-CH
E-Mail mmottier@buderus.ch