Key Account Manager (80 – 100%)

About the job

Key Account Manager (80 – 100%)

Shape the future of healthcare with us.

At CISTEC, we develop and operate KISIM, one of Switzerland's leading clinical information systems. Our product supports medical professionals, nursing staff, and specialists in everyday clinical practice – from regional hospitals to university hospitals, from psychiatry to rehabilitation. What drives us is the conviction that good software relieves people and improves patient care.

Grow with us.

Since our beginnings with two employees, we have developed into a market-leading IT company with 300 dedicated professionals – and we continue to grow. Here, competence, team spirit, and passion come together. If you want to be part of a success story that shapes Swiss healthcare every day, then you are exactly right with us.

Innovative together. For more time with people.

Your tasks

• Comprehensive support and development of the portfolio (4-6 customers), strategic sales approaches and multi-year portfolio planning as well as maintenance of binding account plans.
• Building and maintaining sustainable partnerships at all levels, representing CISTEC in steering and control committees as well as regular management meetings.
• Preparation and negotiation of offers with a focus on up- and cross-selling, as well as leading complex contract negotiations including framework and service agreements.
• Advising customers on budget and resource planning based on CISTEC Business Insights regarding costs, modules, and future customer needs.
• Feedback of customer needs, market and competitive developments to product management and executive management as well as contribution to roadmap prioritisation and early identification of churn and tender risks.

Your profile

• Several years of experience in key account management or sales of complex software and IT solutions, ideally in healthcare.
• Completed studies in business administration, management, IT, health or similar.
• Proven experience in strategic account management up to C-level and executive level.
• Confident leadership of complex contract negotiations and experience representing in steering committees.
• Ability to independently develop account strategies and multi-year portfolio plans.
• Ideally understanding of clinical and administrative processes in hospital, rehabilitation, psychiatry and nursing environments.
• Sound knowledge in developing and positioning value propositions for major customers.
• Fluent German skills in spoken and written form; French and English are an advantage.
• Willingness to travel regularly throughout Switzerland in the future; driving licence category B.

We offer you

Meaningful work with impact: You work on exciting projects at the interface of AI and healthcare – in an interdisciplinary team that creates real added value.

Innovative environment: Together we develop pioneering solutions that sustainably improve clinical everyday life – with tangible impact for health professionals.

Flexible working: Part-time work, flexible working hours and home office are a matter of course. After the probation period, you can work remotely up to four days a week.

Learning and innovation culture: We actively promote your further education and support you in attending specialist conferences and trade fairs. Flat hierarchies and an open, agile team environment create space for personal and professional development.

Attractive benefits: Enjoy 5 weeks of holiday per year. Unpaid leave is possible by arrangement.

Shared experiences: We celebrate successes together – at lunch barbecues, on snow days or at our team and company events.

Application:

Please send your complete application documents by e-mail to: moc.cetsic@gnubreweb

Note for recruiters and headhunters:

We kindly ask you not to send us applications from headhunters or recruitment agencies. Thank you for your understanding.

Diversity and inclusion:

CISTEC stands for equal opportunities and diversity. We welcome applications from all people regardless of personal characteristics or backgrounds.