Transa Backpacking AG
Bern
Customer Service Employee 80 - 100 %
- 21 July 2026
- 80 – 100%
- Permanent position
- Bern
Job summary
Join our team at Transa Bern as a Customer Service Representative! This is a great opportunity for outdoor enthusiasts.
Tasks
- Be the first point of contact for customers regarding their purchases.
- Handle back-office tasks and maintain customer and supplier relations.
- Stay calm under pressure and provide solutions in challenging situations.
Skills
- Completed vocational training in business or retail is preferred.
- Experience in customer service and handling complaints is essential.
- Familiarity with various systems like MS Office and databases.
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About the job
Our customer service team at Transa Bern is looking to strengthen with a Customer Service Employee 80 - 100 % starting 1 September 2026 or by arrangement.
Do you enjoy being in contact with outdoor enthusiasts? Are you looking for a varied position part-time or full-time? Then read on...
YOUR SPECIALITY AS A CUSTOMER SERVICE EMPLOYEE
- Being the first point of contact for our customers in Bern regarding their purchased products. Your passion.
- Back office tasks, order processing in the ERP system, and written as well as telephone contact with our customers and suppliers. Your thing.
- Seeking solutions and keeping a cool head in hectic situations. In your blood.
- Helping out when things get stuck. Part of the service.
- Our extensive travel and outdoor range. Your home.
THIS IS YOU
- A completed vocational training, ideally as a commercial clerk EFZ or retail specialist EFZ. Evident in your profile.
- Initial experience in customer service or with complaints as well as product knowledge. That’s needed.
- An open ear for our customers in Bern. Absolutely.
- Willingness to work on Saturdays as well. Yes!
- Your environment describes you as reliable, resilient and enthusiastic. Definitely.
- Experience working with various systems (such as customer databases, MS Office) and on the PC. You are used to it.
- Being outdoors. Your hobby.
WHAT AWAITS YOU WITH US
- A shared spirit of outdoor enthusiasts that can move mountains
- Generous employee discount and attractive benefits with partners
- A 40-hour week or flexible working time models (depending on the model, up to 7.5 weeks holiday per year) and the possibility of unpaid leave
- Above-obligatory and part-time friendly social benefits
- Loyalty bonus (holiday or money) every 5 years
- Employee events from climbing to outdoor cooking
- A centrally located workplace 5 minutes from Bern station
- And much more
The right equipment in your rucksack? Does this role as a Customer Service Employee part-time or full-time appeal to you?
Then we look forward to your online application. Please do not send your application by e-mail for data protection reasons.
#getoutbutright
THIS IS US
Transa Backpacking AG has been the competence centre for high-quality travel and outdoor equipment for over 45 years. The motto "Get out. But right." is lived by around 500 employees. We are organised in circles and use the patterns of Sociocracy 3.0 – this ensures employees are deployed according to their abilities. In the branches in Zurich, Basel, Bern, Lausanne, Lucerne, St. Gallen, Vevey and Winterthur, the two outlet branches as well as the station business Yosemite in Zermatt, there are over 42,000 products from around 550 brands. Should products ever get damaged, we take care of them in the repair workshop in Zurich Altstetten.MORE INFORMATION
If you have any questions, please contact Roger from the Bern branch: Tel. +41 31 310 47 22or visit us online: www.transa.ch/en/jobs
We would like to fill this vacancy as a Customer Service Employee part-time/full-time in Bern without the support of personnel service providers.
