Technician/Supporter (2nd Level) Consumer Electronics (FR) & IT, Network | 80-100%

Do you love technology and have a knack for excellent customer service?
You work with direct customer contact and combine support, diagnosis, and administrative tasks. You use your technical know-how in daily exchanges with our French-speaking customers as well as internal and external partners. You operate within a broad product range and actively contribute to ensuring a high level of service quality - on site in a technical environment.

What to expect

• Handling technical support requests by phone, email, and at the technical counter in French
• Providing information on repair status as well as opening and documenting repair cases (RMA)
• Performing fault diagnosis on devices, components, and systems
• Testing and preparing devices for further processing at service points
• Regular communication with suppliers, manufacturers, and external service centres
• Ensuring solution-oriented and high-quality customer service in the after-sales area
• Administrative tasks to comply with internal and external Service Level Agreements (SLA)
• Monitoring and controlling RMA processes including adherence to turnaround times
• Supporting the team in daily support operations and deputising as needed

Benefits

Mobility
Free parking, financial contribution to public transport, and pool vehicles for business appointments.

Insurance
Above statutory requirements - 100% continued salary payment and full financing of daily sickness allowance insurance by the employer.

Family
18 weeks paid maternity leave with extension options and 4 weeks paid paternity leave.

Development
Internal training in our own academy as well as financial support for external further education.

Rest
At least 5 weeks holiday, with the possibility to purchase additional leave and take unpaid leave.

Discounts
Attractive discounts in the Brack online shop as well as lunch discounts and staff restaurants in Mägenwil and Willisau.

What you bring

• Completed technical or commercial training (EFZ), ideally in IT or multimedia
• Very good French and German skills; additional languages are an advantage
• Initial experience in technical support or customer service
• Comprehensive knowledge and flair in IT, network technology, consumer electronics, and electrical engineering
• Structured and solution-oriented working style with quick comprehension
• You have solid knowledge of Microsoft (Windows), Apple, and Google (Android) operating systems
• You are strongly customer- and solution-oriented, accurately recognise needs, and successfully implement them thanks to empathy and communication skills

Apply now

Are you interested or do you have further questions?

Eveline Icobas is happy to assist you with any questions.

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The easiest way to reach us is via our application tool - where you can securely and quickly upload your documents.

Note: We do not consider applications from recruitment agencies for this position.

Workplace Mägenwil

Brack.Alltron AG
Ms Eveline Icobas
Hintermättlistrasse 3
5506 Mägenwil