Front Desk Manager 100% (m/f/d)

About the job

With its more than 165-year history, the Hotel Schweizerhof Bern & Spa is the most traditional hotel in the city. As a member of the Bürgenstock Collection, our hotel impresses with excellent service and first-class service offerings for guests from all over the world.

Our corporate culture is characterised above all by our flat hierarchy, collegial cooperation, and a good dose of humour as well as passion.

We are convinced that only satisfied employees can inspire our guests - that is why we offer a working environment that motivates, inspires, and encourages top performance.

We are proud to have officially received the "Great Place To Work ® Switzerland" award. This certification is based on the evaluations of our employees, who perceive our workplace culture as excellent. Hotel Schweizerhof Bern & Spa Great Place To Work® Switzerland

Are you ready to create excellent guest experiences with us and learn and develop a lot in the process? Then you are exactly right with us!

We look forward to your application for the open position as

Front Desk Manager 100% (m/f/d)

Area of responsibility

• Leadership, motivation and further development of the 6-member Front Desk/Reception team as well as assuming a confident host function
• Conducting recruitment, feedback, probation period and qualification discussions for the Front Desk team
• Ensuring the highest guest satisfaction including professional complaint handling
• Continuous optimisation and control of processes as well as compliance with LQA standards at the Front Desk
• Close and solution-oriented cooperation and mutual support with the Night Manager, Rooms Experience Manager and Guest Relations
• Economical creation of duty/holiday planning as well as control of working hours, time balances in the time recording system
• Participation in management as well as revenue and other relevant meetings and consistent implementation of the resulting measures
• Taking over duty shifts and representing the interests of the entire house
• Participation in the preparation of the annual budget in cooperation with the Rooms Division Manager as well as monthly preparation and analysis of the monthly closing
• Promotion of upselling potential in the areas of Rooms, Spa and Food & Beverage
• Further development of digital processes and ensuring high data and application quality in Opera Cloud and other systems

What we wish from you

• Commercial training in the hotel industry as well as experience in a comparable position at the Front Desk/Reception
• Basic business management knowledge
• Very good PC user skills (PMS, ideally Opera, as well as Office 365)
• Linguistically proficient in German and English (spoken and written), any additional language an advantage
• Networked thinking, good work organisation and independent working style
• Cooperative and goal-oriented leadership style

Our benefits

• Generous discounts for hotel stays at the Bürgenstock Collection and member hotels of the Swiss Deluxe Hotels group as well as Leading Hotels of the World
• Benefits platform for employees with permanent discounts in various shops
• Regular events for employees (summer party, Christmas aperitif and birthday meal)
• Support for professional training and development
• A complimentary hotel night for you and your companion
• Access to a Bern City Card

We look forward to your application! If you have any questions, Raffael will be happy to assist you by phone at 031 326 80 88 or by email.

Your contact person

Raffael Zgraggen, Human Resources Manager

raffael.zgraggen@schweizerhofbern.com / +41 31 326 80 88

Hotel Schweizerhof Bern AG, Bahnhofplatz 11, CH-3001 Bern