Customer Advisor: Swiss Post Basel and Home Office
Callpoint AG
Basel
Key information
- Publication date:08 August 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Basel
Job summary
Join Callpoint, a Swiss-owned call center dedicated to employees and clients. Enjoy a supportive, engaging work environment with growth opportunities!
Tasks
- Handle customer inquiries, orders, and complaints via phone with skill.
- Respond accurately to written customer inquiries and emails.
- Support diverse client projects while enhancing your customer service expertise.
Skills
- Native Swiss German/Deutsch, with Italian or French (B2/C1).
- Strong customer interaction skills and team collaboration.
- Good PC knowledge is essential.
Is this helpful?
Are you communicative, resilient, and enjoy customer contact? Then come to us, we will promote and develop you - and look forward to your application.
- You take customer inquiries, orders, and complaints by phone and convince with your competence and cleverness
- You process written inquiries and emails from customers flawlessly
- You manage attractive customer mandates and continuously expand your expertise in customer service
- People who need support or are dissatisfied will become enthusiastic customers with your help
- The enthusiasm of our customers rewards you for your commitment
- Working hours from Monday to Friday 07:00 to 18:00, as well as on Saturdays 07:00 to 12:00
- One late shift per week is expected: 10:00 to 20:00
- Swiss German/German is your mother tongue
- Italian or French in spoken and written form at least level B2/C1 expected
- You enjoy dealing with customers and like to work in a lively team
- Good PC skills are a requirement
- You are looking for a hybrid work model in which you can also work from home
- A clean criminal record and debt collection register extract are required for employment
- Pleasant working atmosphere, careful training, and individual support
- Attractive employment conditions according to the collective labor agreement of the contact center industry
- After the starting salary of CHF 4,314 (100%), your salary will increase by 4% per year in the first two years
- Start on September 1, 2025, work quota 80 - 100% possible
- After the training phase (probation period), home office is possible
Have we piqued your interest? Then I look forward to your online application!
If you have any questions, Marion Säggesser is available at 058 201 15 88 or by email at marion.sagesser@callpoint.ch.
