Strategic Enterprise Success Manager

Role Overview:

We are looking for a strategic consultant who partners with our largest enterprise clients (typically $1B+ operations) to drive measurable business outcomes from their warehouse automation initiatives. In this role, you’ll guide customers from solution design and pre-sales evaluation through onboarding, adoption, and continuous optimization. Your work will focus on quantifying ROI, leading transformation programs, and advising executives on operational best practices in logistics and warehouse automation.

You will be measured on Value Realization, Net Promoter Score (NPS), Churn, Net Revenue Retention (NRR), and Bookings Influence.

Key Responsibilities:

Enterprise Solution Consulting

• Lead tailored solution demonstrations, mapping product capabilities to customer pain points and business objectives.
• Quantify ROI and build collaborative “value scorecards” with C‑suite and operational leaders.

Strategic Onboarding & Adoption

• Oversee deployments to ensure smooth rollouts and full end-user adoption.
• Develop champion networks within customer organizations to drive long-term engagement.

Program Management & Transformation Leadership

• Manage enterprise programs from kickoff to measurable ROI delivery, using agile methodologies to track progress.
• Facilitate quarterly business reviews (QBRs) with executives to realign priorities and identify expansion opportunities.

Value Realization & Optimization

• Provide data-backed recommendations for warehouse optimization, process transformation, and IT/ERP/WMS integrations.
• Advise on both tactical improvements (e.g., layout, picking paths) and strategic roadmaps (people, process, technology).

Executive Partnership & Growth Enablement

• Act as a trusted advisor to senior stakeholders across IT, Operations, and Finance.
• Introduce benchmarking insights, industry best practices, and continuous improvement initiatives.

Metrics & Reporting

• Monitor and report on key metrics — Value Realization, NPS, Churn, NRR, and Bookings Influence.
• Use CRM and Customer Success platforms to maintain transparency and deliver actionable insights.

Your Experience:

• 5–8+ years in Customer Success, Enterprise Consulting, or Transformation roles within SaaS, ERP, WMS, supply chain, or automation solutions.
• Proven track record of delivering measurable ROI and building long-term executive-level partnerships.
• Skilled in solution consulting, value engineering, and program management for enterprise clients.
• Strong communication and facilitation skills, comfortable leading workshops and presenting to both technical and executive audiences.
• Experience working with IT stakeholders and ERP/WMS deployments.
• Data-driven mindset, able to discuss KPIs, ROI, and TCO in detail.
• Familiarity with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, HubSpot).

Why Verity?

• A great engineering culture, including flat hierarchies, an open-door policy, and a focus on joint responsibility and mutual trust and support
• Working with a skilled, high-achieving, experienced, and fun team—with lots of opportunities to develop your professional career and grow with the company
• Flexibility of a hybrid work environment. You can arrange start and finish times around your life (picking up kids, walking the dog, training for your next marathon at lunch)
• 25 days of annual leave, employee stock ownership plan (conditions apply), variety of pension plans, and relocation packages
• A buddy will support you during your on-boarding and first month at Verity.
• Annual team-building events, quarterly and monthly get-togethers, knowledge-sharing talks, game nights, and more
• Welcoming office space complete with friendly team members, free snacks (fresh fruits, coffee, and more!), and fun activities—we’re dog-friendly!

Learn more about who we are, what we do, and how we think at www.verity.net

We strive to create an inclusive environment that empowers our employees. All qualified applications will receive consideration for employment without regard to race, nationality, religion, sexual orientation, gender, age, physical [dis]ability, gender identity or length of time spent unemployed.