Supporter / Technician, (2nd Level) for IT, Network or Consumer Electronics
BRACK.CH AG
Mägenwil
Key information
- Publication date:29 September 2025
- Workload:100%
- Place of work:Mägenwil
What to expect
- Your tasks include handling support requests via phone, email, and at the technical counter, providing information on repair status, as well as opening and documenting repair cases (RMA)
- You perform fault diagnostics on devices, components, and systems and prepare repair items for further processing. Our versatile range constantly offers you new and exciting challenges where you learn daily
- Regular telephone and written communication with our suppliers and manufacturers is part of the tasks
- You contribute to ensuring excellent customer service and high customer satisfaction and are jointly responsible for compliance and management of our internal and external Service Level Agreements (SLAs)
- You are responsible for monitoring the RMA process and ensure that the specified turnaround times are met
What you bring
- Completed technical or commercial training and experience in customer support
- Comprehensive knowledge and flair in the areas of IT, network technology, or consumer electronics and the ability to easily master diverse technical challenges
- You are enthusiastic about technology and have a pronounced technical understanding. In addition, you are motivated to continuously develop yourself and bring a high degree of initiative
- If you have in-depth knowledge in the Apple or network area (such as Ubiquity, Axis, etc.), this additionally enhances your profile
- Your pronounced customer and solution orientation distinguishes you, as well as your ability to accurately capture and successfully implement customer needs – benefiting from your high empathy and communication skills
- Very good German and French skills in spoken and written form; good English and Italian skills are an advantage
- Quick comprehension and interconnected thinking for solution-oriented action
Benefits
Are you interested or do you have further questions?
Sonja Hufschmid is happy to assist you with any questions.
About us
"Together we shape the trade of tomorrow" Brack.Alltron employs around 1300 people and generates over one billion in sales. The company exists because one person had the courage to find new ways and to follow them. Our success story shows that through each individual, something great is created together and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, support and challenge each other, and enjoy what we do every day.
Our hiring process
- You create your profile in our career portal and apply directly online for the advertised position.
- You will immediately receive a confirmation of receipt and within a maximum of 10 working days you will receive feedback on the next steps.
- While you show us your patience, we take personal time to review your application and define the next steps.
- Your documents convince us, then we get to know each other via live video call or in a personal interview.
- The "match" is mutually confirmed. Then we proceed to the second interview round where you get to know your future workplace and the team.
- YES – we have decided on each other! The employment contract will be sent to you digitally and after signing the contract you will receive access to our internal communication channels and at the same time we prepare your onboarding process.
