Specialist in Customer Team Leadership

About the job

Complex questions, clear answers: Our Customer Team Leadership advises the operational departments and contributes to the improvement of processes and training. Do you enjoy making decisions, are assertive, and always keep a cool head?

• Complex specialist and fundamental questions from the customer and service centres are in the best hands with you.
• You systematically evaluate quality data and derive effective improvement measures from it.
• You create clear work instructions, aids, and foundations for our employees on the "front line".
• Your mind is full of good ideas that make processes simpler, clearer, and more efficient.
• You represent the interests of the Customer area in working groups and contribute your knowledge to interdisciplinary projects.

• Several years of professional experience in the health insurance industry
• A federal specialist certificate as a health and/or social insurance specialist
• Knowledge of KVG processes and regulatory requirements
• Excellent communication skills and the ability to convey complex topics simply and understandably
• Flawless German in spoken and written form with good knowledge of Italian

• 40-hour week and flexible working hours
• Home office options
• 25 days of holiday, 30 days from the age of 50
• 24th & 31st December paid holidays
• 15 minutes paid breaks each morning and afternoon
• Free fruit
• Varied drinks and food offerings in the in-house cafeteria
• Modern office premises directly at Wankdorf Bern station
• CHF 300.– rail coupon for an annual, route, general subscription (GA) or half-fare PLUS
• CHF 2,200.– Reka-Pay per year with 20% discount

KPT is one of the ten largest health insurers in Switzerland. The satisfaction of our customers is our success.