Head of Operations Department – 100%

About the job

About the company
The identity of the company remains confidential. This opportunity is exceptionally offered to Swiss client companies of JobCloud, provided they can demonstrate to JobCloud a legitimate need for confidentiality (for example, for organisational or strategic reasons). In this case, the company name does not appear in the job offer. The company is solely responsible for the recruitment process and compliance with data protection regulations. It discloses its identity at its sole discretion during the recruitment process.

Head of Operations Department – 100%

Work rate: 100%
Location: French-speaking Switzerland
Start date: to be agreed

Your mission

As part of our activity, we are looking for a Head of Operations Department at 100% to supervise and coordinate the teams in charge of the meal service, laundry, and cleaning.

You are responsible for the daily organisation of these services and ensure a quality service adapted to the rhythm of the establishment and the needs of its residents and pupils.

Your responsibilities

Team management and organisation

• Supervise, support and assist the teams daily.
• Distribute tasks, set priorities and give clear instructions.
• Develop and adjust schedules according to occupancy, activities, events, holidays and absences.
• Organise replacements and identify reinforcement needs.
• Welcome and support new employees and contribute to their integration.
• Identify training needs and participate in follow-up interviews.
• Facilitate team discussions and promote good collaboration.

Service organisation

• Coordinate the meal service in collaboration with the kitchen.
• Plan and supervise the cleaning of rooms, common areas and premises.
• Organise laundry activities: collection, sorting, processing, distribution and tracking of linen.
• Coordinate services during events, in collaboration with the various concerned departments.
• Ensure proper organisation of facilities, respect of schedules and tidying of spaces.

Quality and continuous improvement

• Develop, update and enforce protocols, work plans and control sheets.
• Train teams on procedures and best practices.
• Conduct regular quality checks and ensure follow-up of corrective actions.
• Identify malfunctions and propose concrete solutions.
• Ensure compliance with hygiene, safety and risk prevention rules.

Stock and equipment management

• Monitor stocks of consumables, linen and equipment.
• Carry out inventories and anticipate needs.
• Prepare or place orders within defined budgets.
• Check deliveries and ensure optimal use of resources.
• Participate in monitoring the operating budget and analyse any discrepancies.
• Ensure good condition of equipment and coordinate necessary maintenance interventions.

Communication and follow-up

• Act as a link between Management and operational teams.
• Transmit directives and ensure their implementation on site.
• Report needs, difficulties, incidents and improvement proposals.
• Ensure rigorous monitoring of schedules, protocols, controls and stocks.
• Guarantee discretion and confidentiality of information relating to pupils, residents and employees.

Your profile

• Training in hospitality, housekeeping or service management.
• Minimum 5 years’ experience in supervising cleaning or housekeeping teams or in a Head Housekeeper role.
• Strong knowledge of communal cleaning techniques and hygiene and safety regulations.
• Experience in managing schedules, stocks, orders and budgets.
• Very good command of office tools, especially Microsoft Office.
• Training in hygiene and cleanliness is an asset.
• Experience in a school, hotel or institutional environment is an asset.

Your qualities

• Excellent organisational skills and autonomy.
• Rigour and attention to detail.
• Responsiveness, availability and service-mindedness.
• Natural leadership and ability to unite a multicultural team.
• Hands-on, proactive and solution-oriented personality.
• Excellent interpersonal and communication skills.
• Discretion and professional attitude suited to an educational environment.

Languages

• French: excellent level
• English: good command
• Spanish: an asset

Special conditions

• Continuous hours, to be defined between 7:00 and 21:00.
• Two weekends worked per month.
• Clean criminal record required.

What we offer you

A responsible, varied and versatile position within a human and demanding environment, where your organisational skills, leadership and ability to propose solutions will directly contribute to the quality of services offered daily.

Interested?

We look forward to receiving your complete application file (CV, work certificates and diplomas).

Only applications submitted via the Jobup platform will be considered.

Application deadline: no later than 2 December 2026