ISS Schweiz
Zürich Altstetten
Customer Service Specialist 80-100%
- 30 July 2026
- 80 – 100%
- Zürich Altstetten
Job summary
Join our team as a Customer Service Specialist in a dynamic environment. Enjoy flexible working models and great benefits!
Tasks
- Handle customer inquiries via phone, email, and ticketing systems.
- Listen carefully, ask the right questions, and identify needs.
- Coordinate complaints, repairs, and service requests reliably.
Skills
- Fluent in German and Italian with customer service experience.
- Strong service orientation and passion for positive experiences.
- Proficient with digital tools like Outlook, Excel, and CRM systems.
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About the job
Customer Service Specialist 80-100%- You handle customer concerns by phone, email and via our ticket system and accompany them from the enquiry to the correct triage.
- You listen carefully, ask the right questions and find out what is really needed.
- You record and coordinate fault reports, repairs and service requests in a structured and reliable manner.
- You work closely with our operational teams and ensure that information reaches where it is needed.
- You maintain data and documentation so that our processes run smoothly.
- You bring your personality into play and make service an experience.
- Very good knowledge of German and Italian
- Experience in customer service, reception, service environment or a comparable role – career changers are also welcome
- High service and customer orientation with joy in creating positive customer experiences
- Confident use of digital tools (Outlook, Excel, Word and ideally ticketing or CRM systems)
- A structured, reliable and independent way of working
- Wide range of internal development opportunities
- 16 weeks maternity leave
- Staff parties and appreciation programmes
- Part-time work and job sharing: flexible working models that fit your life
- Attractive own ISS Switzerland pension fund
- Discounted Swisscom mobile subscriptions for the whole family
- Employee offer platform with attractive discounts and special conditions
- Structured onboarding in the initial phase
