Siemens Schweiz AG
Essen
9 hours ago
Support Engineer (m/f/d) Building Technologies
- 13 May 2026
- 100%
- Essen
Job summary
Join Siemens in transforming digital services for reliable operations. Enjoy flexible work and great benefits!
Tasks
- Manage service requests and resolve issues via remote support.
- Coordinate with clients and providers to ensure service continuity.
- Utilize monitoring solutions to enhance service availability.
Skills
- Completion of vocational training in electrical or automation technology.
- Strong technical knowledge in IT and OT environments required.
- Excellent communication skills in German and English essential.
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About the job
Our service is undergoing a digital transformation. With your expertise, you support our customers in operating their technical systems reliably.
What we offer you:
- 2 to 3 days per week of mobile working as a future global standard
- Attractive remuneration package
- Training opportunities for both your professional and personal development
- 30 days holiday as well as diverse, flexible working time models that allow time off for you and your family
- Access to employee share plans
The individual benefits are subject to local, legal, collective agreement/contractual or operational conditions.
Change the world of tomorrow:
- You keep an overview of all service notifications in the Digital Service Center and ensure that incoming fault reports are analysed and resolved promptly, whether by remote access or telephone
- Subsequently, you coordinate customers and service providers to efficiently rectify service outages and always comply with the agreed contract contents and Service Level Agreements
- In doing so, you use monitoring solutions to specifically support our service technicians and continuously ensure service availability
- In addition, you regularly create and maintain new entries in the knowledge database and actively exchange experiences and error patterns with colleagues from development and specialist departments
- You are also willing to contribute to ensuring service availability as part of on-call and standby duties, for example in 24/7 standby shifts
- Training: You have completed vocational training in electrical engineering, building or automation technology with relevant professional experience in support/service
- Experience and knowledge
- You have a broad technical understanding of IT and OT environments as well as basic to advanced knowledge in network technology and IT security, such as VPN or remote desktop tools
- You have experience with network infrastructures and protocols, especially TCP/IP; knowledge of other protocols is an advantage
- Knowledge of building and automation protocols (e.g. BACnet, KNX) as well as initial contact with parameterisation and commissioning of technical systems is desirable
- Working style: You work in a structured, independent and customer-oriented manner, also in a remote working environment
- Language skills: Very good German and fluent English skills. French or Italian skills are an advantage
At Siemens, we are convinced: Those who feel valued and included can fully develop their own potential. That is why we create an inclusive working environment in which every person experiences a sense of belonging and in which individual perspectives and experiences are valued. Our commitment to fairness and respect applies to all applicants.
We value equal opportunities and welcome applications from people with diverse backgrounds, explicitly including people with disabilities. In the case of equal qualifications, severely disabled and equivalent applicants will be given preferential consideration.
About us
We develop networks that supply our cities more intelligently with light and heat and are experts in automation and digitalisation in the process and manufacturing industries. For this and many other future projects, we need smart minds who actively contribute their skills and creativity. People like you! Help us tackle the most exciting challenges together and implement what really matters. What we offer you is the chance to truly make a difference. So what are you waiting for? Take the next step in your career with us.
www.siemens.de/careers – if you want more information about jobs & careers at Siemens.
FAQ – if you have a question about applying at Siemens.
Internal Job-Title: Service Technician (m/f/d)
