SIX Group AG
Olten
2 days ago
Customer Service Agent (80-100%)
- 07 May 2026
- 80 – 100%
- Olten
Job summary
Join SIX as a Customer Service Agent and drive financial market transformation. Enjoy flexible hours and an engaging team environment!
Tasks
- Assist bank customers with electronic payment inquiries via phone.
- Provide technical support for web and app solutions.
- Analyze potential card misuse and support claims processes.
Skills
- Completed training in customer dialogue or similar, with call center experience.
- Fluent in German and French, Italian and English a plus.
- Strong PC skills and customer-oriented attitude.
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About the job
SIX drives the transformation of the financial markets forward.
What sets us apart drives us forward: Between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value clever minds and inspire them to grow with their ideas. Come and shape the future of the financial markets with us.
Customer Service Agent (80-100%)
Olten, Zurich |Up to 40 % home office possible | Reference 7930
Within a lively, helpful and well-coordinated team, you will advise bank customers by phone (inbound) on various topics around the use of electronic payment methods such as debit cards, TWINT, Apple Pay, Samsung Pay and Google Pay. As part of our support, you can expect flexible working hours from Monday to Sunday in shift work as well as attractive fringe benefits. You will work either in our SIX office in Olten or Zurich and also have the possibility to work up to 40 % from home.
These are your tasks
- Analysis of potential card misuse and support in disputing them
- Technical support for web and app solutions (registration and operation)
- Execution of debit Mastercard, Visa Debit, Maestro, VPay and bank card blocks for Swiss banks on behalf of private customers, banks and third parties (blocking services)
- Providing information on payment transactions, products, services and campaigns
- 1st level support for the mobile payment app TWINT
What you bring with you
- Completed training (preferably customer dialogue specialist or commercial basic training) or A-levels
- Experience in call centre or customer service in a similar role
- Business fluent in German and French. Italian, English an advantage
- Independent, team-oriented, flexible with time and resilient personality with a strong customer and service orientation
- Very good PC user skills
If you have any questions, visit our FAQ page or contact Maria Teresa Buchanan at the number +41 58 399 8083.
For this vacancy, we only consider direct applications.
Diversity is important to us, so we welcome applications regardless of personal background.
