Privatklinik Reichenbach b. Meiringen AG
Meiringen
11 hours ago
IT Helpdesk Employee / 80% - 100%
- 14 May 2026
- 80 – 100%
- Permanent position
- Meiringen
Job summary
Die Michel Gruppe AG bietet eine Vielzahl von Dienstleistungen. Join a supportive team with great benefits.
Tasks
- Ensure first-level support for our IT users.
- Handle IT requests via our ticket system and phone.
- Manage user accounts, passwords, and access rights.
Skills
- Experience in IT service desk or support roles required.
- Excellent German communication skills are essential.
- Basic knowledge of Windows and common IT hardware.
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About the job
<p data-mce-="">The Michel Group AG includes the psychiatric institution Privatklinik Meiringen, the rehabilitation clinic Hasliberg, the Helsenberg Foundation with residential homes and sheltered workplaces, as well as the Haslital laundry and the Haslital daycare centre, along with service offerings in other areas. It employs around 800 staff at the locations Willigen, Meiringen, Hasliberg, Ringgenberg, Interlaken, Thun and Bern.</p><div><span style="font-size: 15px;">Due to the steadily growing demands on a modern IT infrastructure, we are looking immediately or by arrangement to support the team for an IT Helpdesk employee.</span></div><div><br></div>
Your tasks
<ul><li>Ensuring first-level support for our IT users</li><li>Processing IT enquiries via our ticket system and by phone</li><li>Analysing and resolving standardised IT problems</li><li>Managing user accounts, password resets and access rights</li><li>Maintaining the knowledge database to optimise internal processes</li><li>Managing and documenting the hardware inventory</li><li>Careful documentation of tickets, solutions and recurring error patterns</li><li>Supporting IT rollouts, device exchanges, workplace relocations and smaller projects</li></ul>
Our expectations
<ul><li>Professional experience in IT service desk or IT support environment</li><li>Enjoyment of customer contact and solution-oriented work</li><li>Very good German language skills, spoken and written</li><li>Independent, reliable and structured working style</li><li>Teamwork, willingness to learn and sense of responsibility</li><li>Basic knowledge of Windows, Office applications and common IT hardware</li><li>Ideally experience with Active Directory, user accounts and permissions</li><li>Careful handling of confidential information and sensitive data</li></ul>
Our offer
<ul><li>Varied activity in a dynamic and appreciative company</li><li>Attractive employment conditions as well as diverse training and further education opportunities</li><li>Comprehensive introduction to the work area</li><li>Work in a small, committed team</li><li>Team events and a collegial working atmosphere</li><li>Own daycare centre within the Michel Group</li></ul>
