KPT Krankenkasse AG
Bern und Homeoffice
Yesterday
Customer Advisor
- 24 February 2026
- 100%
- Permanent position
- Bern und Homeoffice
Job summary
Join KPT, a top Swiss health insurance provider, as a consultant. Help clients navigate our innovative products and enjoy a supportive workplace.
Tasks
- Advise insured clients on coverage options via calls and emails.
- Ensure customer satisfaction with your enthusiasm and knowledge.
- Identify needs and offer tailored solutions from our portfolio.
Skills
- Completed basic training and some experience in health insurance or contact centers.
- Strong customer and service orientation with excellent German skills.
- Sales interest, ideally with prior experience.
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About the job
Our customer advisors are the first point of contact for our insured persons: They know our innovative products inside and out, explain benefits clearly, and find the best solution for every inquiry. Are you also passionate about bringing clarity to customers in the world of health insurance and inspiring them with your knowledge?
What you can achieve
- You advise insured persons, identify gaps, and support them inbound and outbound for optimal coverage – both by phone and in writing.
- With your enthusiasm, you contribute daily to ensuring our customers are completely satisfied.
- You infect new customers with your enthusiasm for our products.
- Complex concerns? You get the right information from our specialist departments.
- Thanks to your sales flair, you recognize needs and offer tailored solutions from our portfolio.
What sets you apart
- a completed basic education with initial professional experience in health insurance or in a contact center
- interest in sales – ideally experience
- training as a insurance intermediary VBV or willingness to complete this promptly
- a strong customer and service orientation
- flawless German skills in spoken and written form – any additional language is a big plus
Your benefits
- 40-hour week and flexible working hours
- home office options
- 25 vacation days, 30 days from age 50
- December 24th & 31st paid holidays
- 15 minutes paid breaks each morning and afternoon
- free fruit
- varied drink and food offerings in the in-house cafeteria
- modern office spaces directly at Wankdorf Bern train station
- CHF 300.– rail coupon for an annual, route, or general subscription (GA)
- CHF 2,200.– Reka checks per year with 20% discount
KPT is one of the ten largest health insurance companies in Switzerland. The satisfaction of our customers is our success.
