Front Office Agent (m/f/d), Winter Season, December 2026 - March 2027

About the job

Front Office Agent (m/f/d), Winter Season, December 2026 - March 2027

Become part of our team at The Alpina Gstaad

At The Alpina Gstaad, we redefine the essence of Swiss luxury and hospitality. Nestled in the stunning landscape of the Bernese Alps, our five-star superior hotel is a place of elegance, authenticity, and subtle sophistication. Combining traditional alpine charm with modern style, The Alpina Gstaad is much more than a luxury hotel – it is a sanctuary where nature, culture, and luxury blend in perfect harmony to create a true sense of home.

Since the opening of our house, we have earned an international reputation for exceptional service, sincere personal care, and creating unforgettable memories. Rooted in Swiss values such as precision, discretion, and warmth, we take pride in offering a welcoming atmosphere that is both exclusive and familiar.

Brief & concise

• Passion for luxury hospitality and the ambition to deliver excellence in all areas
• Completed training/studies in hospitality or equivalent education
• Initial experience in 5-star hospitality
• Enjoyment in dealing with guests
• Complete discretion
• Organised and meticulous working style
• Reliability, sense of responsibility
• Excellent interpersonal skills with a warm, authentic, and professional demeanour
• Very good English skills as the company language
• Additional German and/or French skills are highly desirable; any other language is a clear advantage
• Enjoy working in a dynamic, demanding environment

Main tasks

• Ensuring exceptional service and embodying our values: authenticity, precision, and attention to detail
• Contributing to a passionate and committed team to create unforgettable experiences for our guests
• Responsibility for smooth operations in your area of expertise and adherence to the highest quality standards
• Warm and professional reception of our guests
• Handling all common reception tasks such as check-in/out with PMS Protel
• Rooming of all arriving guests
• Compliance with hotel-specific standards and quality management
• Support of the reservations department
• Guest care
• Operation of the telephone switchboard
• Handling any guest complaints
• General administrative tasks

Why you should join us

At The Alpina Gstaad, we place great importance on providing our employees with an inspiring environment just as we do for our guests. We promote your development, well-being, and satisfaction with unique benefits:

• Staff accommodation – various categories in the region are available to our seasonal employees
• Individual training programmes – internal and external, to unlock your potential
• Employee fitness studio in Schönried – modernly equipped for your health and well-being
• Employee vehicle – use our Audi Q3 Sportback for your leisure activities
• Excellent working environment – characterised by respect, team spirit, and excellence, where every achievement counts

Work location: Gstaad / Saanen, Bernese Oberland region