Customer Service Advisor Volkswagen 100% (m/f/d)

What is my role?

You are the first point of contact for our customers and ensure a smooth process in customer service

• You accept service appointments and coordinate workshop capacity

• You competently advise customers on maintenance and repair work on Volkswagen vehicles

• You prepare cost estimates and clarify warranty and goodwill cases

• You maintain contact with customers throughout the entire service process

• You work closely with the workshop and ensure optimal communication

• You take care of vehicle acceptance and handover

What do I need to be successful?

You have solid experience as a customer service advisor within the Volkswagen Group

• You know Volkswagen products and services very well

• You have completed training in the automotive sector or have a comparable qualification

• You bring a strong service mindset and communication skills

• You work in a structured way and keep an overview even in stressful situations

• You are confident in using common IT systems

• You can start immediately

What are my benefits?

You start with a temporary assignment and will be taken on permanently after 3 months

• You work in a modern working environment with a well-coordinated team

• You receive an attractive salary

• You benefit from regulated working hours

• You have the opportunity for personal and professional development

• You work with high-quality Volkswagen vehicles and the latest technology

What distinguishes the company?

Our client is an established Volkswagen partner with a long-standing tradition

• The company places great value on customer satisfaction and service quality

• You can expect a collegial team with flat hierarchies

• The company continuously invests in modern equipment and further training

Languages
German: C2 - Native level

Work location
Zurich

Vacancy number
VA-V3Z-C4H