Store Manager - Luxury Fashion

For a leading luxury Fashion house, we are seeking an experienced Store Manager to take the lead of its Gstaad boutique. This role calls for a leader who combines strong commercial acumen with a deep sensitivity to high-end service, product, and long-term client relationships. 

This position offers a unique opportunity to operate within one of the most exclusive alpine resorts, characterized by a highly international clientele, strong seasonality, and an elevated expectation of discretion and personalization.

The role requires a hands-on leader, capable of combining commercial performance with an exceptional level of client engagement, while fostering a close-knit, high-performing team in an intense, fast-paced seasonal environment.

POSITION

Boutique Leadership

• Lead and inspire the boutique team, ensuring excellence across all operations
  
• Drive performance through KPIs while maintaining a qualitative, service-driven retail culture
  
• Ensure impeccable standards in visual merchandising, product presentation, and boutique environment
  
• Collaborate closely with regional leadership on strategy and execution
  

Client Experience & Clienteling

• Develop and nurture long-term relationships with local and international HNW/UHNW clientele
  
• Deliver a discreet, highly personalized service aligned with the highest luxury standards
  
• Lead CRM initiatives and elevate clienteling practices across the team (5-8 pers)
  
• Strengthen the boutique's positioning within Gstaad's luxury ecosystem
  

Private Client Experience & Hospitality

• Support the planning and coordination of select client experiences in alignment with brand initiatives
  
• Ensure consistency of service, presentation, and atmosphere within the space
  
• Collaborate with internal and external stakeholders for smooth execution of activations
  

Operations & Boutique Excellence

• Ensure compliance with operational standards, procedures, and reporting
  
• Maintain close attention to detail across all aspects of boutique presentation and service
  
• Support inventory awareness and coordination in line with business needs
  

Team Leadership & Development

• Recruit, coach, and develop a united, high-performing team
  
• Foster a culture of elegance, accountability, collaboration, and discretion
  
• Lead by example with a strong and credible presence on the sales floor
  

PROFILE

• Minimum 10 years' experience in luxury retail, including boutique leadership
  
• Strong exposure to fashion, lifestyle, or accessories environments preferred
  
• Proven track record in managing HNW/UHNW clientele
  
• Experience with private client events or high-end service environments is a plus
  
• Refined interpersonal skills and strong leadership presence
  
• Highly organized with a strong sense of detail and service excellence
  
• Fluent English required; additional languages are a strong asset (GER, FR, ITA,...)
  
• Gstaad-based or willing to relocate (Swiss or EU national)
  

Why This Role

This is a unique opportunity to lead a prestigious boutique in Gstaad, within a Maison defined by discretion, craftsmanship, and timeless elegance. The role offers the opportunity to combine retail leadership with a highly refined approach to client experience, in one of Europe's leading retail locations.