Technical Administrator 80 - 100 % (m/f/d)

About the job

Staff discounts for many leisure activities and services

Technical Administrator 80 – 100 % (m/f/d)

True to the vision “We drive innovation to improve people’s lives,” the Hamilton companies have been delivering solutions for the healthcare sector since 1950. We are an innovative pioneer in ventilators, automated pipetting and storage of samples, as well as the development of process sensors.

The Business Unit Process Analytics develops, produces and markets state-of-the-art process measurement technology for customers in biopharma, chemistry and breweries. Our product portfolio includes sensors for critical process parameters such as pH value, oxygen, or sensors for measuring cell density, which are enormously important in biological processes and unique worldwide with their innovative technology.

What you can achieve:

A high level of quality is not only a central requirement of our highly regulated customers but also our own standard. To ensure excellent customer satisfaction, we are looking for a committed professional in the area of administration and customer support for our Customer Support department.

Customer support and coordination

• Ensuring smooth communication with our customers as well as with internal contacts
• Coordinating and processing customer concerns, such as product inquiries or complaints
• Taking responsibility for and tracking the associated administrative steps
• Ensuring reliable and timely handling of customer concerns

Data and process management

• Maintaining and processing master and customer data
• Monitoring compliance with defined processes within the department and at relevant interfaces
• Ensuring complete, consistent and high-quality data maintenance

Additional tasks

• Coordinating spare parts management as well as goods returns within Europe and worldwide
• Supporting the organisation of customer seminars, internal training and events

You will share these tasks with another professional and together you will ensure seamless customer care. Besides your direct colleague, an experienced team of technical specialists will support you. They will assist you during your induction and continue to provide expert advice thereafter.

What you bring:

For this varied and responsible role, you ideally bring the following:

• A strong understanding of customer needs as well as a structured and methodical way of working
• Completed technical or commercial training
• Good to very good English skills, at least at B2 level, for collaboration in an international environment
• Confident use of Microsoft Office, especially Outlook, Excel and Word
• Initiative, flexibility and strong communication skills
• Customer-oriented and solution-focused thinking and working style
• Initial professional experience in an industrial environment is an advantage but not a requirement

Learn more about career opportunities at Hamilton at jobs.hamilton.ch.

Do you share our values and feel at home in a collegial and down-to-earth environment? At Hamilton, we offer not only a motivating working environment but also various leisure activities and contemporary working conditions. Our informal culture promotes open communication and a pleasant atmosphere. Become part of a team where your skills are valued and space is created for innovative ideas. Interested? If you have any questions, please contact us at jobs@hamilton.ch and provide the following details:

Reference: JR-6080-fjb/

Applications by post or email unfortunately cannot be considered.

What We Offer

What We Offer

Green Sense: The healthy and sustainable staff restaurant

Sports & Fun – see what surprises lie in store

Advisory services provided by external partners for various life situations

Diverse opportunities for further training and development

An informal working environment

Compensation time for bridging days between Christmas and New Year

A dedicated pension fund with the possibility to choose from three options

This vision was really ahead of its time.