Key Account Manager: in Healthcare (80 – 100%)

About the job

Key Account Manager: in Healthcare (80 – 100%)

Shape the future of healthcare with us.

At CISTEC, we develop and operate KISIM, one of the leading hospital information systems in Switzerland. Our product supports medical professionals, nursing staff, and specialists in everyday clinical practice – from regional hospitals to university hospitals, from psychiatry to rehabilitation. What drives us is the conviction that good software relieves people and improves patient care.

Grow with us.

Since our beginnings with two employees, we have developed into a market-leading IT company with over 250 dedicated professionals – and we continue to grow. With us, competence, team spirit, and passion come together. If you want to be part of a success story that shapes the Swiss healthcare system daily, then you are exactly right with us.

Innovative together. For more time with people.

Your tasks

• Responsible for the strategic support and further development of a defined key account portfolio in healthcare.
• Build long-term, partnership-based relationships with decision-makers and relevant stakeholders and actively maintain them.
• Develop and implement key account strategies – including revenue, growth, and retention goals.
• Advise your key accounts holistically on our services and products and develop customer-specific solutions.
• Lead strategic customer meetings, reviews, presentations, and negotiations – on-site or digital.
• Responsible for contract negotiations, framework agreements, and successful closings.
• Close collaboration with internal departments (service, product management, technology, etc.) to ensure optimal customer support.
• Monitor market and competitive trends and identify new business potentials early.

Your profile

• Several years of experience in key account management or strategic account management, ideally in hospital/healthcare with an existing network.
• Experience in managing major clients and dealing with complex decision-making processes.
• You convince with strong communication, presentation, and negotiation skills at all hierarchy levels.
• You think strategically, entrepreneurially, and are strongly result-oriented. You work independently, structured, and goal-oriented.
• A strong affinity for digital solutions, CRM systems, and modern tools.
• Familiar with the Swiss healthcare system and know the processes and structures in hospitals.
• You think entrepreneurially, have the desire and drive to push things forward.
• Fluent German skills in spoken and written form.

We offer you

Meaningful work with impact: You work on exciting projects at the interface of AI and healthcare – in an interdisciplinary team that creates real added value.

Innovative environment: Together we develop pioneering solutions that sustainably improve clinical everyday life – with tangible impact for health professionals.

Flexible working: Part-time work, flexible working hours, and home office are a matter of course. After the probation period, you can work remotely up to four days a week.

Learning and innovation culture: We actively promote your further education and support you in attending professional conferences and trade fairs. Flat hierarchies and an open, agile team environment create space for personal and professional development.

Attractive benefits: Enjoy 5 weeks of vacation per year. Unpaid leave is possible by arrangement.

Shared experiences: We celebrate successes together – at lunch barbecues, on snow days, or at our team and company events.

Application

Please send your complete application documents by e-mail to: moc.cetsic@gnubreweb

Note for recruiters and headhunters:

We kindly ask you not to send us applications from headhunters or recruitment agencies. Thank you for your understanding.

Diversity and inclusion:

CISTEC stands for equal opportunities and diversity. We welcome applications from all people regardless of personal characteristics or backgrounds.