Customer and Claims Advisor Pet Insurance (m/f/d),<br/>50–100%, Zurich / hybrid
Sanitas Krankenversicherung
Zürich
Key information
- Publication date:04 December 2025
- Workload:50 – 100%
- Contract type:Permanent position
- Place of work:Zürich
Job summary
Join our dynamic team in pet insurance, where we value your expertise! Enjoy a supportive work environment with great benefits.
Tasks
- Review and clarify insurance performance obligations for pets.
- Evaluate and process veterinary invoices, addressing discrepancies.
- Assist clients and providers with inquiries via phone and email.
Skills
- You have a relevant qualification or experience in veterinary services.
- Strong communication skills in German and another language.
- Efficient and service-oriented approach to client interactions.
Is this helpful?
What you achieve:
- Verification and clarification of the obligation to provide benefits according to insurance regulations in the area of pet insurance (illness, accident, preventive care)
- Checking and billing of veterinary invoices and, if necessary, objections to invoices
- Answering questions from insured persons, service providers, and authorities by phone and email – friendly and understandable, even in complex matters
- Enjoyment in advising potential new customers (inbound & outbound)
- Creation of tailored offers for both new and existing customers
- Review and solution-oriented processing of requests for cost approval as well as complaints
- Preparation of correspondence, processing of insured and contract data, and ensuring other administrative tasks
Why you succeed:
- In addition to a successfully completed basic education in the medical field (e.g., MPA) or a commercial education with medical basic knowledge, you ideally already have several years of professional experience in claims processing and/or customer consulting, ideally in the veterinary environment
- You already have a completed VBV training (all industries) or are willing to complete it
- You convince our customers with your efficient, committed, and service-oriented way of working
- Strong communication skills on the phone and by email as well as a friendly, professional appearance complete your profile; you keep an overview and remain calm even in demanding situations
- With your service claim and insurance knowledge, you ensure a positive customer experience and actively contribute to improving our processes
- You communicate fluently orally and in writing in German and French or Italian or English
Our progressive working conditions include, among others:
- Flexible annual working time model with at least 5 weeks of vacation
- Modern offices in urban locations
- Generous regulations for working from home
- Participation in the health insurance package
- Contributions to the pension fund well above the legal minimum
- Supportive training program and diverse career opportunities: sanitas.com/kundenberatung
