Customer Support (m/f/d) Investment & Foundation Products 80-100%

About the job

In our Customer Support team, we jointly ensure that customers and advisors receive quick, competent, and reliable support regarding investment, pillar 3a, and vested benefits products. You bring a strong customer focus, take responsibility for coordination across interfaces, and ensure that enquiries are resolved sustainably.

• The Service Centre is the point of contact for customers of investment & foundation products as well as for Swiss Life customer advisors. Together with the team, you ensure availability to customers and advisors during opening hours
• You competently and solution-orientedly answer technical questions about investment and foundation products in writing and by phone, supporting the team in the daily handling of various customer and advisor concerns.
• Furthermore, you check applications and product mutations for correctness and completeness according to specifications, record them in the systems after successful verification to ensure timely execution
• In addition to daily business, you take on various tasks related to regulatory requirements or quality assurance together with the team and participate in projects/initiatives
• You prioritise enquiries and coordinate closely with internal stakeholders (e.g. sales, operations, product management, compliance) as well as with external processing and banking partners

• You have completed a commercial apprenticeship or a comparable qualification; ideally in the banking or insurance environment
• You have several years of experience in customer service, customer support, or a comparable customer-oriented role 
• As a team-oriented person, you convince with pronounced communication skills, high customer orientation, and a professional and service-conscious manner even in demanding situations
• High commitment and performance readiness as well as a structured way of working characterise you; even under high workload, you keep an overview, work solution-oriented, and ensure careful and efficient task completion
• You are confident in handling common IT applications (e.g. CRM, ticketing or banking systems as well as MS Office); in addition, you communicate fluently in German and Italian, French skills are an advantage

• Market-oriented base salary
• Bonus depending on company success and personal performance
• Between 25 and 30 days of holiday
• Recognition of service anniversaries every five years
• Flexible working hours
• Mobile office
• Time-out models
• Flexible working models 58+
• Internal training offer
• Support for external education and training